CSR INSIDE SALES 2

Responsibilities

• Execute all aspects of the counter sales function including order entry and answer branch phones
• Manage existing accounts – call on occasion to check on customer satisfaction
• Serve as primary contact with accounts – develop excellent relationships
• Provide customers with product and delivery information
• Process purchase orders and requests for quotes
• Provide accurate information regarding availability of in-stock items
• Recommend alternate products based on cost, availability, or specifications
• Generate new and repeat sales by providing product and technical information in a timely manner
• Educate customers about features and benefits of products in order to improve product related sales and customer satisfaction
• Keep current on competitive activity and pricing
• Supports and implements all Company promos with all customers
• Other tasks as assigned

Qualifications

• General knowledge of Refrigeration/HVAC wholesale experience
• Product knowledge and understanding of the Refrigeration and HVAC industries
• Comprehends Thermal’s Inside Sales, Warehouse, and delivery functions
• Excellent knowledge of the products that Thermal Supply sells
• Excellent verbal and written communication skills
• Ability to multitask
• Shows good judgement and demonstrates calmness under pressure
• Excellent computer knowledge including Microsoft Office and Proactive
• Self-motivated and willingly seeks opportunities to benefit Thermal Supply
• Positive approach towards customers and fellow staff members
• Thinks creatively and identifies sales opportunities
• Able to communicate with customers in person or on the phone
• Good organizational skills

Benefits

• Healthcare and dental insurance
• Life and long-term disability insurance
• 401K
• Different types of paid time off

Qualified Applicants must be legally authorized for employment in the United States and will not require employer sponsored work authorization now or in the future.