CSR- In office Sales Representative
Fred Loya Insurance Agency · Lubbock, TX · 4 wk ago
SalesFull-time
About the role
As a CSR-In Office Sales Representative, you will be responsible for managing customer relationships, processing insurance claims, and providing support to clients. This position requires excellent communication skills and a proactive approach to problem-solving.Responsibilities
- Manage customer interactions through phone and email
- Process insurance claims efficiently and accurately
- Provide timely and accurate information to customers
- Handle escalated customer issues and complaints professionally
- Stay updated on new policies and procedures
Requirements
- High school diploma or equivalent
- At least 1 year of experience in a customer service role
- Strong organizational and time management skills
- Proficient in Microsoft Office Suite
- Ability to work independently and as part of a team
Qualifications
- Excellent verbal and written communication skills
- Ability to handle stressful situations calmly and effectively
- Knowledge of insurance industry terminology and regulations
- Basic computer skills including data entry and report generation
Skills
- Customer service orientation
- Problem-solving abilities
- Attention to detail
- Adaptability to changing priorities
Benefits
- Health insurance benefits
- Paid time off
- Professional development opportunities