CSR- In office Sales Representative

About the role

As a CSR-In Office Sales Representative, you will be responsible for managing customer relationships, processing insurance claims, and providing support to clients. This position requires excellent communication skills and a proactive approach to problem-solving.

Responsibilities

• Manage customer interactions through phone calls and emails
• Process insurance claims efficiently and accurately
• Provide timely and accurate information to customers regarding their policies
• Handle escalated issues and complaints professionally
• Support team members in achieving sales targets

Requirements

• Bachelor's degree in Business Administration or related field (or equivalent work experience)
• At least 2 years of experience in a customer service or sales role
• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Excellent verbal and written communication skills
• Ability to handle stressful situations calmly and effectively
• Knowledge of insurance products and industry regulations
• Basic computer skills including proficiency in using CRM software

Skills

• Customer service orientation
• Problem-solving abilities
• Time management and organizational skills
• Adaptability to changing priorities

Benefits

• Competitive salary package
• Health insurance coverage
• Paid time off
• Professional development opportunities

Pay

The salary range for this position is $45,000 - $55,000 annually.

Schedule

This role is full-time and offers flexible working hours to accommodate your needs.