CSR I/Hospital Operator-PRN

Key Responsibilities

• Answer, screen, and route incoming calls promptly and accurately.
• Provide exceptional customer service to patients, visitors, staff, and external callers.
• Respond to patient and customer inquiries via phone and email in a timely, professional manner.
• Absess customer concerns and determine appropriate solutions while adhering to organizational policies and guidelines.
• Assist with urgent communication needs and facilitate timely information exchange throughout the hospital.
• Collaborate with internal departments to resolve issues and ensure customer satisfaction.
• Accurately gather, verify, and document patient/customer information and interactions in applicable systems.
• Process service requests, orders, exchanges, scheduling inquiries, and related transactions.
• Maintain confidentiality and follow all hospital policies and procedures.
• Demonstrate professionalism, empathy, and a positive attitude in all interactions.

Requirements

• A High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.

Work Location

Arnett Hospital

Benefits

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.