CSR Call Center - ENT

About the role

Supports pre-delivery and after-sale support to customers, including product ordering, availability, and delivery. Provides support to the Distributor network, dealers, or homeowners. Communicates warranty coverage updates and ensures product model/serial numbers are loaded into the system. Communicates with Distributor Warranty Admins via email, Salesforce cases, and telephone.

How the Product Registration Team helps customers

• Provide website navigation instruction for registering products online
• Register equipment for homeowners when customer has no internet access
• Provide customer warranty information
• Make corrections to product registrations as needed by homeowners, dealers, or distributors
• Refer customer to the correct person/team when not a registration issue
• Provide customer with product registration confirmations when needed

Requirements

• 1 year experience in customer service
• 1 year experience with Word, Excel, and PowerPoint

Qualifications

High School Diploma or GED.