CSR

What You’ll Do

• Greet clients and pets by name and make them feel at home
• Answer phones, schedule appointments, and manage a busy front desk
• Communicate clearly with clients about services, care, and next steps
• Prepare estimates, invoices, and process payments
• Keep records accurate and organized
• Jump in to help the team and keep the day moving
• Recognize urgent situations and alert medical staff

What We’re Looking For

• Customer service experience
• Calm and organized under pressure
• Strong communication and multitasking skills
• Comfortable with computers and learning new systems
• Team player with a positive, can-do attitude
• Genuine love for animals and the people who care for them

Why Join Us?

• Supportive, team-first environment
• Opportunity to grow in veterinary medicine
• Hands-on experience in a fast-paced, rewarding field
• Lots of adorable pets

Skills And Abilities

• Excellent oral and written communication
• Organized and meticulous
• Knowledge of basic veterinary terms and procedures
• Knowledge of basic computer skills
• Patience and respect for client, patients and colleagues
• Ability to deal with stressful situations

Physical/Emotional Demands

• Standing/walking/lifting
• Adapt to emotional transitions between appointments

Work Environment

• Fast-paced and dynamic atmosphere
• Encourages quick thinking and adaptability
• Emphasis on teamwork and cross-functional collaboration
• Supportive and inclusive culture
• Emphasis on accountability, integrity, and mutual respect