CSR

Responsibilities

• Assisting customers with queries
• Offering financial loans
• Servicing loans
• Taking loan applications
• Processing payments
• Collecting payments in person, over the phone, and via written communication
• Ensuring customer queries are answered to their satisfaction by phone and in person
• Using computerized systems to access customer details
• Promoting financial products and services
• Handling customer complaints or referring them to a supervisor

Requirements

• Expert communication and listening skills
• A positive attitude, even when faced with criticism or frustration
• The ability to learn quickly and move on from both success and failure
• To provide timely feedback to company management regarding challenges or customer concerns
• To partner with the sales team to meet and exceed customer's service expectations
• To listen, document, and help resolve conflicts with customers

Qualifications

• A high school diploma
• Previous customer service experience
• Computer experience and aptitude
• Patience in dealing with confused or irate customers
• Problem-solving skills and the ability to think under pressure
• A commitment to continual education about the company, products, and services

Skills

• Effective communication and listening skills
• Positive attitude
• Quick learning ability
• Timely feedback provision
• Conflict resolution skills
• Customer service partnership
• Product and service knowledge

Benefits

• Hourly salary range: $14.00-$16.00 per hour
• Additional bonus opportunities every month ranging from $485 - $1110 depending on bonuses made and current hourly wage

Pay

• $14.00-$16.00 per hour

Schedule

• Not specified