CSR

Job Responsibilities

• Provide compassionate care to all patients
• Greet clients and pets by name
• Answer phones promptly and professionally using a multi-line phone system
• Take and deliver messages promptly to appropriate staff, pulling medical records of patients
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
• Check medical and computer records for accurate client addresses, phone numbers and e-mails
• Schedule boarding/grooming appointments according to hospital scheduling guidelines
• Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and disease
• Prepare consent forms, estimates/treatment plans and be able to discuss the hospital’s financial policies with clients
• Prepare health certificates and/or proof of vaccination as requested by the client
• Maintain a clean, neat reception area and front desk
• Explain invoices to show value for the care provided, stating all services and products before the total
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks
• Know fees for routine services
• Retrieve, update and file patient medical records
• Note the date and time of specimen collection in the appropriate hospital log to ensure they are completed and the client is notified of the results
• Place corresponding medical file in appropriate area
• Recognize emergency situations, enlisting the aid of doctors and technicians
• Provide facility tours for clients, explain services offered
• Maintain food and supply storage
• Understand infectious diseases and how to control and prevent their spread
• Communicate with clients in person and on the phone
• Attend monthly mandatory staff meetings
• Attend mandatory continuing education seminars

Qualifications

• High school diploma or equivalent, some college preferred
• Minimum age requirement of 18 years old
• Ability to read and comprehend instructions
• Effective communication with clients in person and by phone
• Experience in caring for animals, proper restraint techniques preferred
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to work with computer-based veterinary software
• Exceptional customer service skills
• Ability to work in a fast-paced environment

Physical Obligations

• Able to lift and carry up to 50 pounds
• Endure standing and walking on hard floor surfaces for extended periods of time
• Able to work in noisy work conditions with sounds from animals and equipment
• Take safety precautions for exposure to toxins, drugs, anesthesia and radiation

Benefits

• 401(k)401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule

10 hour shift

Day shift

Holidays: Monday to Friday

Work Location

In person

Experience

• Veterinary experience: 1 year (Preferred)
• Veterinary assistant: 1 year (Preferred)

Location

Springfield, VA 22153