CSR

Responsibilities

• Assisting customers with queries
• Offering financial loans
• Servicing loans
• Taking loan applications
• Processing payments
• Collecting in person, over the phone, and via written communication
• Ensuring customer queries are answered to their satisfaction
• Using computerized systems to access customer details
• Promoting financial products and services
• Handling customer complaints or referring them to a supervisor

Qualifications

• High School diploma
• Previous customer service experience
• Computer experience and aptitude
• Patience in dealing with confused or irate customers
• Problem-solving skills and ability to think under pressure
• Commitment to continual education about the company, products, and services

Preferred Qualifications

• Expert communication and listening skills
• A positive attitude, even when faced with misplaced criticism or frustration
• The ability to manage and prioritize multiple concerns simultaneously
• To provide appropriate and correct information to incoming customer order status and product knowledge requests
• To provide timely feedback to company management regarding challenges or customer concerns
• To partner with the sales team to meet and exceed customer's service expectations
• To listen, document, and help resolve conflicts with customers

Benefits

Salary Range: $14.00-$16.00 per hour with additional bonus opportunities every month ranging from $485 - $1110 depending on what bonus is made and current hourly wage.