CSNH RHT North West Central Student Support Specialist

General Summary

The RHT North West Central Student Support Specialist supports participants enrolled in RHT grant initiatives by providing career navigation, student support services, case management, and barrier reduction assistance throughout the Southeast and Central regions of New Hampshire. This position works collaboratively with CCSNH colleges, healthcare employers, workforce partners, high schools, community organizations, and state agencies to support participant enrollment, persistence, completion, and employment outcomes within healthcare career pathways and work-based learning programs.

Principal Duties And Responsibilities

• Provides individualized student support, navigation, and case management services for participants enrolled in RHT-funded healthcare pathways and training programs.
• Conducts participant intake, assessment, enrollment assistance, and ongoing follow-up services to support participant persistence and completion.
• Affords assistance in identifying and overcoming barriers to education and employment including transportation, childcare, financial hardship, technology access, housing instability, academic readiness, and other social determinants impacting participation.
• Connects participants to workforce, educational, financial, and community-based support services available through CCSNH, healthcare employers, state agencies, and community organizations.
• Collaborates with CCSNH Workforce Training Directors, faculty, staff, healthcare employers, workforce systems, and community-based organizations to support participant success and healthcare workforce pipeline development.
• Supports participant enrollment into healthcare training programs, work-based learning opportunities, apprenticeships, pre-apprenticeships, clinical placements, and credentialing pathways.
• Conducts outreach and informational sessions with schools, healthcare employers, workforce partners, and community organizations to promote awareness of healthcare career pathways and RHT opportunities.
• Safeguards equitable access to healthcare careers for underrepresented populations including low-income individuals, veterans, rural residents, individuals with disabilities, multilingual learners, and first-generation students.
• Maintains accurate participant records, case notes, documentation, and grant reporting information in compliance with CCSNH, state, federal, and grant requirements.
• Assists with tracking participant progress, measurable skill gains, credential attainment, retention, and employment outcomes.
• Coordinates and participates in regional meetings, workforce convenings, healthcare industry events, and partner collaborations to strengthen healthcare workforce initiatives throughout the Southeast and Central regions.
• Provides technical assistance and guidance to participants regarding healthcare education pathways, workforce opportunities, and available support services.
• Complies with all CCSNH, state, and federal policies, procedures, rules, and regulations.

Qualifications

• Education: Bachelor’s degree in human services, education, social sciences, healthcare, public administration, or related field.
• Experience: Two (2) years of experience in career counseling, case management, workforce development, healthcare support services, or community-based human services. OR Education: Associate’s degree in human services, education, social sciences, healthcare, public administration, or related field. Experience: Four (4) years of experience in career counseling, case management, workforce development, healthcare support services, or community-based human services.
• Licenses/Certifications: Valid Driver’s License or access to statewide transportation.
• Additional Desired Qualifications: Experience working with workforce development initiatives, healthcare training programs, apprenticeships, or postsecondary education systems. Experience supporting underrepresented and underserved populations. Knowledge of workforce systems, community resources, and support service programs. Strong interpersonal, communication, organizational, and problem-solving skills. Ability to build collaborative relationships with employers, educators, workforce partners, and community organizations. Ability to work independently and manage multiple priorities in a fast-paced environment. Strong documentation, reporting, and data management skills.

Special Considerations

This position requires regular in-person meetings and travel throughout the Southeast and Central regions of New Hampshire. Evening and occasional weekend hours may be required based on programmatic and outreach needs.