Student Support Specialist

About the role

Works collaboratively with the Registrar Office and the Academy to ensure maximum new student registration efficiencies are aligned with the Office of Admissions/Enrollment. Reports to AVP of Enrollment Management.

Responsibilities

• Make contact with new student(s) within 24 hours of deposit submission to advise on course selection.
• Reviews and evaluates transcripts and transfer credit-related documents from prior educational institutions.
• Determines transfer coursework applicability and/or equivalency.
• Authenticates documents and ensures accuracy of transfer student academic records.
• Researches and responds to inquiries related to students' transfer evaluation.
• Act as a liaison for prospective students by assisting with all processes to include registration, degree planning and act as a liaison between students and other departments.
• Provide comprehensive responses to student questions regarding transfer credit, transcripts, document tracking and other records being sent to the university.
• Possess thorough understanding of WAU product knowledge, policies procedures systems to guide prospective students effectively.
• Maintain a mastery of content knowledge for all university, external alliances programs and community college agreements.
• Maintain a general knowledge of other college and university policies and procedures including academic support, and student activities.
• Engage in enrollment management training and continuously monitor enrollment processes at WAU.
• Recruit and appropriately advise prospective students utilizing the CRM software through personal appointments, telephone conversations, and/or written correspondence (including but not limited to e-mail).
• Aid current and prospective students with scheduling initial courses.
• Maintain a positive attitude that contributes to a professional, team-centered environment.
• Use technology effectively for word processing, record-keeping, instructional applications, electronic communication, information and data management.
• Ability to work outside of assigned hours, including evenings and/or weekends, on an “as scheduled/needed” basis for recruitment events.

Requirements

• A minimum of a Bachelor’s degree from an accredited institution OR a minimum of an Associate’s degree and a minimum of 3 years work experience in sales, marketing, recruiting, or related activities is required.
• Experience in sales, recruiting or higher education is preferred.
• Possession of a valid driver's license and ability to be insurable is required.
• Documented experience in the use of current educational technologies in the classroom including word processing, spreadsheet, database, and presentation software (e.g. Microsoft Word, PowerPoint, Excel, etc.) is required.

Qualifications

• Effective human relations skills, professionalism, enthusiasm and commitment.
• Excellent oral and written communication skills.
• Experience in the use of a CRM (Customer Relationship Management) System or related sales software.
• Knowledge of current education and employment trends.
• Knowledge of the mission and vision of Washington Adventist University.
• Knowledge of the SGPS program.
• Knowledge of and appropriate application of FERPA guidelines.
• Ability to utilize and search the internet for information.
• Ability to multitask and prioritize issues.
• Ability to maintain confidential information.
• Ability to work and communicate with a variety of people from diverse backgrounds.
• Ability to effectively utilize email systems to communicate information.
• Ability to work and communicate with a variety of people from diverse backgrounds.
• Ability to work with minimal supervision/ work independently.
• Ability to operate in a professional manner at all times.
• Ability to greet individuals of any background with friendliness, tact and courtesy.
• Ability to operate in high pressure situations and respond to issues in a calm manner.
• Conscientious approach to work assignments.
• Focus on detail.
• Focus on being friendly and patient in responding to student needs.
• Willingness to maintain flexibility in order to meet customer needs.
• Positive attitude and disposition.
• Willingness to enthusiastically learn multiple aspects of the operation.

Skills

• Effective human relations skills.
• Professionalism.
• Enthusiasm and commitment.
• Excellent oral and written communication skills.
• Experience in the use of a CRM (Customer Relationship Management) System or related sales software.
• Knowledge of current education and employment trends.
• Knowledge of the mission and vision of Washington Adventist University.
• Knowledge of the SGPS program.
• Knowledge of and appropriate application of FERPA guidelines.
• Ability to utilize and search the internet for information.
• Ability to multitask and prioritize issues.
• Ability to maintain confidential information.
• Ability to work and communicate with a variety of people from diverse backgrounds.
• Ability to effectively utilize email systems to communicate information.
• Ability to work and communicate with a variety of people from diverse backgrounds.
• Ability to work with minimal supervision/ work independently.
• Ability to operate in a professional manner at all times.
• Ability to greet individuals of any background with friendliness, tact and courtesy.
• Ability to operate in high pressure situations and respond to issues in a calm manner.
• Conscientious approach to work assignments.
• Focus on detail.
• Focus on being friendly and patient in responding to student needs.
• Willingness to maintain flexibility in order to meet customer needs.
• Positive attitude and disposition.
• Willingness to enthusiastically learn multiple aspects of the operation.

Benefits

This position is eligible for Washington Adventist University’s comprehensive benefits package, including health insurance, retirement contributions, tuition assistance, and paid leave.

Pay

Final salary will be based on qualifications, experience, and internal equity.

Schedule

Compensation Determination: Final salary will be based on qualifications, experience, and internal equity.