Jobs · Customer Service · Oklahoma

CSM Project Manager On-site

Lufthansa Technik · Tulsa, OK · 3 mo ago
Customer ServiceFull-time

Tasks

  • Primary point of contact for the customer.
  • Communicate courteously with customers and coordinates to satisfy customers’ requirements and expectations.
  • Coordination of work scope induction dates, field service events, and internal job management.
  • Develop and direct procedures and methods that ensure quality standards and budget are met and maintained.
  • Strong interface with LHT's central functions in Germany and Tulsa, being part of the global network.
  • Organize and manage multiple priorities and events simultaneously.
  • Provide problem resolutions to facilitate continuous improvements and improved working relationships.
  • Prepare invoices and support of outstanding accounts.
  • Support of concession requests and invoice disputes.

Qualifications

  • A high school diploma/GED is required.
  • A bachelor’s degree is required.
  • At least 3 years of professional experience, with 1+ year of aviation or engine-related experience preferred.
  • Fluency in English is required.
  • Proficiency in MS Office (Word, Excel and Outlook) is required.
  • Excellent analytical skills are required.
  • Excellent business sense is required.
  • Excellent cost consciousness is required.
  • Excellent detail oriented is required.
  • Excellent innovation is required.
  • Excellent communication skills are required.
  • Excellent problem solving is required.
  • Excellent reasoning ability is required.
  • Excellent safety and security are required.
  • Excellent leadership skills are required.
  • A willingness to travel is required.
  • Ability to manage constant time pressure is required.
  • Ability to manage high stress levels is required.
  • Ability to lift up to 70 lbs is required.
  • Ability to work in outdoor weather conditions is required.
  • Ability to work under noise pollution is required.
  • A legal work permit in the U.S. is required.

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