CSM Project Manager On-site
Lufthansa Technik · Tulsa, OK · 1 mo ago
Customer ServiceFull-time
Tasks
- Primary point of contact for the customer.
- Communicate courteously with customers and coordinates to satisfy customers’ requirements and expectations.
- Coordination of work scope induction dates, field service events, and internal job management.
- Develop and direct procedures and methods that ensure quality standards and budget are met and maintained.
- Strong interface with LHT's central functions in Germany and Tulsa, being part of the global network.
- Organize and manage multiple priorities and events simultaneously.
- Provide problem resolutions to facilitate continuous improvements and improved working relationships.
- Prepare invoices and support of outstanding accounts.
- Support of concession requests and invoice disputes.
Qualifications
- A high school diploma/GED is required.
- A bachelor’s degree is required.
- At least 3 years of professional experience, with 1+ year of aviation or engine-related experience preferred.
- Fluency in English is required.
- Proficiency in MS Office (Word, Excel and Outlook) is required.
- Excellent analytical skills are required.
- Excellent business sense is required.
- Excellent cost consciousness is required.
- Excellent detail oriented is required.
- Excellent innovation is required.
- Excellent communication skills are required.
- Excellent problem solving is required.
- Excellent reasoning ability is required.
- Excellent safety and security are required.
- Excellent leadership skills are required.
- A willingness to travel is required.
- Ability to manage constant time pressure is required.
- Ability to manage high stress levels is required.
- Ability to lift up to 70 lbs is required.
- Ability to work in outdoor weather conditions is required.
- Ability to work under noise pollution is required.
- A legal work permit in the U.S. is required.