Cross Functional Rep

About the role

As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Responsibilities

• Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• Makes regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
• Stocks and replenishes, handles product returns and rotation, selects and merchandises products
• Buils, stocks, and maintains displays and fixtures
• Aids in inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes / policies
• Complies with Store and department SOPs, policies, and applicable laws
• Works as a Checker when not performing Cross Functional duties

Food Safety / Sanitation

• Ensures compliance with departmental / Store SOPs for food safety and sanitation
• Operates and maintains all equipment
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 6+ months of experience in H-E-B Store operations
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems (Symbol, ACR, label machine)
  • Customer service and interpersonal skills
  • Verbal / written communication and reading skills
  • Ability to adapt to performing a wide range of duties across multiple departments
  • Ability to work autonomously
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications: Completion of Company Orientation and Safety Training

Physical Demands & Working Conditions

• Demonstrates the ability to lift the following weights based on department:
• Bakery: 40 lbs, up to 85 lbs
• Frozen: 60 lbs, up to 75 lbs
• Grocery: 50 lbs, up to 80 lbs
• Market: 40 lbs, up to 40 lbs
• Deli: 55 lbs, up to 65 lbs
• Cosmetics: 45 lbs, up to 45 lbs
• Drugstore: 15 lbs, up to 15 lbs
• General Merchandise: 50 lbs, up to 45 lbs
• Floral: 55 lbs, up to 45 lbs
• Gas Station: 40 lbs, up to 40 lbs
• Produce: 60 lbs, up to 75 lbs
• Seafood: 50 lbs, up to 25 lbs
• Service: 50 lbs, up to 30 lbs
• Shelf Edge: 50 lbs, up to 65 lbs