Burnet Service - Cross Functional Rep - Part time

About the role

As a Cross-Functional Representative, you'll provide general customer service, check on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Responsibilities

• Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection.
• Uses suggestive selling techniques to meet customer needs and build department sales.
• Makes regular product announcements to inform customers.
• Works a flexible schedule to accommodate shifts of different departments.
• Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
• Stocks and replenishes, handles product returns and rotations, selects products, supports services, maintains inventory accuracy, and performs additional duties across the entire store, in multiple departments.
• Buils, stocks, and maintains displays and fixtures.
• Aids with inventory control; loads, unloads, and moves product.
• Slices, packages, labels, rotates, merchandise, culls, and prices product.
• Gains knowledge of multiple departments; applies understanding of processes/policies.
• Complies with Store and department SOPs, policies, and applicable laws.
• Works as a Checker when not performing Cross Functional duties.
• Ensures compliance with departmental/Store SOPs for food safety and sanitation.
• Operates and maintains all equipment.
• Cleans/sanitizes sales floor, display cases, prep areas, and equipment.

  Qualifications & Key Requirements

  • Age Requirement: 18+
  • Work Experience: 6+ months of experience in H-E-B Store operations - Required
  • Knowledge/Skills/Abilities:
    • Knowledge of computer systems (Symbol, ACR, label machine)
    • Customer service and interpersonal skills
    • Verbal / written communication and reading skills
    • Ability to adapt to performing a wide range of duties across multiple departments
    • Ability to work autonomously
  • Education: HS Diploma or GED or equivalent - Required
  • Licenses/Certifications: Completion of Company Orientation and Safety Training - Required

    Physical Demands & Working Conditions

    • Dairy / Frozen / Grocery / Market: Constantly* reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold conditions, loud noise
    • DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**
    • FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
    • GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs**
    • MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**
    • Deli: Constantly* reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
    • Cosmetics / Drugstore / General Merchandise: Constantly* reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet conditions, loud noise, ambient temperatures
    • COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs**
    • DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**
    • GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs**
    • Floral: Constantly* reach at waist, grasp; Frequently stand, walk; Frequently be exposed to cold conditions; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs**
    • Gas Station: Constantly* sit, reach at waist; Frequently grasp; Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**
    • Produce: Constantly* reach overhead, reach at shoulder, reach at waist, pivot, grasp; Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally stand, bend, crouch, kneel, stair climb; Occasionally be exposed to wet, cold, hot conditions, loud noises; Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
    • Service: Constantly* stand, walk, reach at waist, grasp; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs**
    • Shelf Edge: Constantly* reach at waist, grasp; Frequently stand, walk; Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs**