Cross-Border Logistics Specialist, Global Logistics, Cross-Border Carrier Center (XBCC)

About the role

The Cross-Border Logistics Specialist plays a crucial role in ensuring seamless international package deliveries to over 200 countries. This position focuses on investigating and resolving carrier exceptions that could delay shipments, thereby maintaining delivery promises and enhancing customer trust.

Responsibilities

• Investigate and resolve carrier cases by researching shipment data in Excel and SQL, ensuring prompt resolution within established service level targets.
• Identify recurring defect patterns in case data and escalate findings with supporting analysis to senior team members for root cause action.
• Communicate clearly with carriers and internal partners following standard protocols to keep shipments moving and stakeholders informed.
• Document case outcomes accurately using standardized templates, maintaining 98%+ quality standards across all entries.
• Contribute to team process improvement by sharing observations during daily huddles and flagging opportunities to reduce repeat defects.

Requirements

• Work flexible hours as business demands, including overnight, weekends and holidays.
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• Experience with Microsoft Excel.
• Experience with SQL.
• Ability to work 40 hours per week with overtime as required.
• Ability to work flexible schedules including nights, weekends, and holidays based on business needs.

Qualifications

• Strong analytical skills, attention to detail, and effective communication abilities.
• Experience in program management, logistics, operations, supply chain, transportation, or a related field.
• Familiarity with international shipping processes or customs documentation.
• Attention to detail with interest in data analysis and trend identification.
• Strong written and verbal communication skills.
• Comfort working in a fast-paced environment with shifting priorities.

Skills

• Data analysis.
• Collaboration.
• Attention to detail.
• Effective communication.

Benefits

• EAP, Mental Health Support, Medical Advice Line.
• 401(k) matching.

Pay

The starting pay for this position is $15.00 - $23.00 USD hourly.

Schedule

Amazon offers flexible scheduling options, including nights, weekends, and holidays, based on business needs.