Crop Insurance Area Claims Supervisor
About the role
Are you looking for your next opportunity? AgriSompo has a unique opportunity for an Area Claims Supervisor on our Upper Midwest team, supporting Multi-Peril Crop Insurance (MPCI), Private Products, and Named Peril claims operations. As the Area Claims Supervisor, you will play a key role in leading and developing a team, ensuring efficient claims service through effective training and communication strategies. You will oversee the development and maintenance of internal communications to streamline claims processes, while serving as the local expert to provide guidance on claims adjusting issues, address concerns, and support your team in delivering exceptional service. Location: This position will be based remotely in North Dakota. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.
Responsibilities
- Build and maintain effective relationships with Regional Leadership and cross-functional partners to support timely, accurate, and compliant claims processing.
- Provide claims-related updates, analysis, and reporting to the Regional Claims Manager to support operational, staffing, budgeting, and performance decisions.
- Monitor claims productivity, service-level performance, adjuster workloads, closure rates, payment timelines, and other key claims metrics.
- Analyze resource utilization and staffing needs to support efficient claims operations and budget management.
- Identify training and performance gaps, partnering with Claims Training and leadership to ensure service standards are achieved.
- Coach and support adjusters through guidance, work reviews, and feedback to promote consistency, accuracy, compliance, and adherence to company procedures.
- Manage employee development and staffing activities, including hiring, training, performance management, delegation, coaching, promotions, corrective actions, and terminations.
- Establish and communicate performance expectations aligned with company goals, values, and service standards.
- Perform other duties as assigned.