CRM Technical Architect

Job Summary

We are seeking a CRM Technical Architect to design and govern enterprise Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Industry Clouds. The role drives the technical strategy of complex, multi-org Salesforce environments, sets standards for security, integration, and customization, and partners with business stakeholders and engineering teams to deliver scalable, maintainable solutions.

Key Responsibilities

• Define Salesforce technical architecture across Sales, Service, Experience, Marketing, and Industry Cloud implementations.
• Lead solution design, technical review boards, and governance for major Salesforce initiatives.
• Establish standards for declarative versus programmatic implementation, including Flow, Apex, LWC, and integration patterns.
• Architect data models, sharing models, and large-data-volume strategies across complex orgs.
• Design integration architectures using MuleSoft, Salesforce Connect, Platform Events, Change Data Capture, and Composite APIs.
• Lead org strategy decisions including single-org vs. multi-org, sandbox strategy, and DevOps pipelines.
• Define security architecture including profiles, permission sets, roles, sharing rules, and OAuth/SSO patterns.
• Drive performance, scalability, and governor-limit management across complex Apex and LWC implementations.
• Establish DevOps and release management practices using Salesforce DX, Copado, Gearset, or AutoRABIT.
• Partner with business stakeholders to translate complex CRM requirements into pragmatic Salesforce solutions.
• Mentor and coach junior and mid-level engineers through code review, design review, pair programming, and structured knowledge sharing, helping the broader team grow in technical maturity and confidence over time.
• Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later.
• Coordinate with security, compliance, and audit teams to ensure proper controls.
• Stay current with Salesforce roadmap, Einstein/AI features, and platform innovations.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• Eight or more years of Salesforce experience, with significant time in architecture or technical leadership roles.
• Deep expertise in Apex, Lightning Web Components, and Flow.
• Strong understanding of Salesforce data model, sharing model, and platform limits.
• Hands-on experience with complex Salesforce integrations.
• Experience designing security models at enterprise scale.
• Experience with Salesforce DX and modern DevOps tooling.
• Excellent communication and stakeholder management skills.
• Experience with MuleSoft Anypoint Platform.
• Familiarity with Industry Clouds such as Financial Services Cloud or Health Cloud.
• Exposure to Einstein AI / Agentforce features.
• Experience with multi-org consolidation or M&A integrations.