CRM Integration Architect

Job Summary

We are seeking a CRM Integration Architect to design and govern integrations between Salesforce and the broader enterprise application landscape.

Key Responsibilities

• Define the end-to-end integration architecture for Salesforce ecosystems spanning Sales, Service, Marketing, and Industry Clouds.
• Select and apply appropriate integration patterns including request-reply, fire-and-forget, batch, and event-driven approaches.
• Design integrations using Salesforce-native capabilities (Platform Events, Change Data Capture, Connect, Composite APIs) alongside enterprise middleware such as MuleSoft, Boomi, or Informatica.
• Lead integration design reviews and approve technical designs across Salesforce programs.
• Define API strategy, contract management, and versioning standards for Salesforce-related integrations.
• Architect data synchronization patterns for high-volume integrations with ERP, billing, and operational systems.
• Design identity and access patterns for Salesforce integrations including OAuth flows and connected app management.
• Establish error handling, retry, and dead-letter strategies that ensure reliable integration operations.
• Drive performance, scalability, and governor-limit management for integration-heavy Salesforce implementations, designing patterns that stay safely within platform limits even as transaction volumes grow over time.
• Collaborate with security teams to ensure integrations meet enterprise security requirements.
• Mentor and coach junior and mid-level engineers through code review, design review, pair programming, and structured knowledge sharing, helping the broader team grow in technical maturity and confidence over time.
• Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later.
• Collaborate closely with vendors to evaluate and onboard integration platforms, gathering requirements, aligning on technical approach, and ensuring that delivered solutions meet both functional needs and broader engineering and operational standards.
• Stay current with Salesforce integration capabilities and broader iPaaS evolution.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science or a related field.
• Eight or more years of Salesforce experience, with significant time on complex integrations.
• Deep understanding of Salesforce APIs, Platform Events, and Change Data Capture.
• Hands-on experience with at least one major iPaaS such as MuleSoft, Boomi, or Informatica.
• Strong understanding of integration patterns and enterprise application architecture.
• Experience designing data synchronization strategies with ERP and operational systems.
• Strong understanding of identity, OAuth, and integration security.
• Excellent communication and stakeholder management skills.
• Experience with Salesforce Certified Integration Architect credential.
• Track record of leading large Salesforce integration programs.

Preferred Qualifications

• MuleSoft Certified Platform Architect.
• Experience with event-driven integration platforms (Kafka, Solace, Confluent).
• Familiarity with Industry Clouds and their data-integration nuances.
• Exposure to high-volume integration scenarios (10M+ records/day).
• Experience integrating Salesforce with SAP, Oracle, or NetSuite ERP systems.