CRM System Expert

About the role

As part of the Americas team, SANY is seeking a driven, forward-thinking, and highly motivated CRM System Expert, to lead the transformation of our CRM platform from Salesforce to Microsoft Dynamics 365 CRM. This role will serve as the primary CRM owner, partnering with business leaders, China headquarters, and implementation partners to drive CRM strategy, implementation, optimization, and long-term support.

Key Responsibilities

• Gather business requirements and support solution design.
• Lead the Salesforce to Microsoft Dynamics 365 CRM migration.
• Manage CRM implementation, testing, data migration, and go-live activities.
• Optimize business processes across sales, marketing, service, and dealer management.
• Provide ongoing CRM administration, user support, training, and system enhancements.
• Develop reporting, dashboards, and CRM analytics.
• Support CRM governance, security, and data quality initiatives.
• Drive continuous improvement and adoption of AI-enabled CRM capabilities.

Required Qualifications

• 8+ years of CRM implementation experience.
• 4+ years of Microsoft Dynamics 365 CRM experience.
• Experience participating in at least two large-scale CRM implementations.
• Strong knowledge of sales, marketing, customer service, and dealer management processes.
• Experience leading cross-functional business and technology projects.
• Salesforce-to-Dynamics migration experience preferred.

Preferred Industry Experience

• Manufacturing
• Construction Equipment
• Heavy Machinery
• Industrial Equipment
• Automotive

Education

• Bachelor's degree or above required; master's degree preferred.
• PREFERRED MAJORS: Information Systems, Computer Science, Business Administration, or Marketing.

Certifications

• PREFERRED CERTIFICATIONS: Microsoft Dynamics 365 Certification, PMP Certification.

Language Requirements

• Fluent English required.
• Mandarin Chinese language skills strongly preferred.

Travel Requirements

• Occasional domestic travel within the United States.
• International travel to China as required by project needs.

Work Environment & Physical Requirements

• On site - Peachtree City, GA

Compensation & Benefits

Compensation will be competitive and commensurate with experience. It will include a base salary and an annual performance bonus. Medical, dental, and vision. Paid Time Off. 401(k) savings plans. Health Savings Account (HSA). Flexible Spending Accounts (FSAs). Company paid STD and LTD benefits. Life Insurance. Employee Assistance Program (EAP).

EQUAL OPPORTUNITY STATEMENT

SANY America is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local law.

DRUG AND ALCOHOL FREE WORKPLACE NOTICE

SANY America is an equal opportunity employer and maintains a drug and alcohol-free workplace consistent with applicable federal, state, and local laws. Applicants may be required to complete pre-employment screenings, including drug and/or alcohol testing, as a condition of employment where permitted by applicable law. Testing requirements, employment practices, and workplace policies may vary based on work location, position responsibilities, business necessity, workplace safety considerations, customer requirements, contractual obligations, and applicable regulatory standards. SANY America complies with applicable federal, state, and local laws relating to marijuana/cannabis use, including applicable medical and recreational marijuana laws where permitted. However, applicants and employees are prohibited from being impaired or under the influence of alcohol, illegal drugs, or other prohibited substances while working, operating Company vehicles or equipment, performing safety sensitive duties, conducting Company business, or while on Company property, consistent with applicable law. Certain positions may be designated as safety sensitive or subject to additional regulatory, customer, contractual, operational, or workplace safety requirements and may require participation in pre employment, random, reasonable suspicion, post-accident, return to duty, follow up, or other drug and/or alcohol testing programs in accordance with applicable federal, state, and local laws.