CRM Specialist

Our client is seeking a CRM Specialist to support the execution and optimization of customer marketing campaigns across email, SMS, and push channels. This role is ideal for someone who enjoys balancing campaign operations, reporting, project coordination, and quality assurance while helping a fast-paced marketing team stay organized and efficient.

Duration: 6 weeks
Hours: 40 hours per week
Location: Hybrid, San Francisco, CA

Responsibilities

• Support the execution of email, SMS, and push notification campaigns
• Perform campaign QA and post-deployment validation to ensure accuracy
• Maintain campaign calendars, trackers, deployment schedules, and documentation
• Prepare weekly and monthly reporting on creative and channel performance
• Assist with Adobe Analytics reporting, dashboards, and A/B test analysis
• Coordinate testing initiatives and collaborate with external partners as needed
• Support promotional campaign planning and execution
• Capture meeting notes, track action items, and manage project documentation
• Partner with cross-functional teams to ensure marketing initiatives are delivered on time
• Provide operational support and assist with special projects as business needs evolve

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Requirements

• 2+ years of experience in CRM, lifecycle, retention, or digital marketing
• Experience supporting email marketing campaigns
• Experience working with SMS and/or push notification campaigns
• Strong attention to detail and campaign QA experience
• Experience tracking projects, timelines, and campaign deliverables
• Ability to analyze campaign performance data and communicate key insights
• Experience with marketing analytics and reporting tools
• Strong organizational and project management skills
• Excellent written and verbal communication skills
• Comfortable managing multiple projects in a fast-paced environment
• Experience with Adobe Analytics (preferred)
• Experience with Airtable (preferred)
• Experience with A/B testing and reporting (preferred)
• Experience with CRM messaging platforms (preferred)
• Experience with Movable Ink, Bluecore, Attentive, Braze, Salesforce Marketing Cloud, Iterable, or similar platforms (preferred)
• Retail, ecommerce, or consumer brand experience (preferred)