CRM Support Specialist

About the Role

This position applies CRM support specialized execution within customer support outsourcing to live work, making accuracy and traceable follow-through more important than superficial speed. The role ensures dependable customer resolution through clean records, explicit ownership, timely escalation, and fewer downstream fixes.

Responsibilities

• Help the team document commitments and next actions to maintain the CRM Support Specialist workflow.
• Escalate complex cases with sufficient context for the next owner.
• Handle assigned customer or client requests while tracking the workflow.
• Review available case history before responding to ensure informed support.
• Resolve routine issues within approved authority.

Requirements

• Use Customer Experience and Customer Support Outsourcing confidently in CRM support execution.
• Apply Customer Service skills without losing track of exceptions, owners, or deadlines.
• Document Issue Resolution decisions clearly for teammate understanding.
• Exercise sound judgment around Service Recovery, especially when escalation is required.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.