CRM Operation Specialist

About the role

Teva is a leading innovative biopharmaceutical company with a world‑class generics business. The CRM Specialist will assist the CRM Channel Lead and Veeva CRM leads by supporting key activities, business processes, and stakeholder deliverables. This role interacts with Multichannel Marketing (MCM) and internal Teva stakeholders to execute customer‑engagement tactics and address inquiries related to CRM channels. The position reports to the Associate Director, CRM Channel Lead and works closely with Teva’s campaign‑management vendor to develop Business Requirement Documents and operationally support Veeva CRM tactics such as rep‑triggered emails and interactive visual aids.

Responsibilities

• Leverage the Veeva CRM product suite to provide operational support to the Veeva Channel Lead in the development and deployment of Veeva assets (e.g., Rep Triggered Emails, digital sales aids, etc.).
• Provide operational support to the MCM CRM team for CRM enhancements related to business processes, privacy & compliance requirements, campaign development, and operational reporting.
• Support the loading of approved creative assets into Veeva Vaults and/or Digital Asset Management platform to deliver timely and cost‑efficient digital content.
• Engage internal and external partners to facilitate integrated technical and operational enhancements.
• Engage service providers to communicate and monitor channel/content standards for tactic design & execution (e.g., content templates, tagging standards, taxonomy).
• Identify and resolve operational issues, and seek opportunities to improve operational efficiencies and campaign effectiveness.

Requirements

• BA/BS in an applicable discipline.
• 2 years hands‑on experience managing digital marketing communication programs.
• 2 years experience working in the pharmaceutical industry.
• Conceptual knowledge of CRM platforms and their utilization.

Skills

• Functional: Works effectively in a multitask environment, meets deadlines, sets appropriate priorities, and demonstrates a strong sense of urgency and attention to detail.
• Technical: Familiarity with CRM platforms and data utilization in a CRM environment; proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint); project‑management software a plus (e.g., Workfront, MS Project).
• Interpersonal: Willing to reach out to others for insight, collaborates to shape solutions, leads implementation of new ideas, and aligns plans across teams.
• Problem‑solving: Demonstrates a solution‑oriented approach with proficient problem‑solving skills.
• Documentation: Ability to document business processes and procedures.

Key Interactions

• MCM CRM Channel
• Veeva CRM Lead
• Brand Engagement Leads
• MCM Project Managers
• Sales Operations
• Creative agencies
• Teva IT Service Providers

Pay

The annual starting salary for this position is between $86,480 and $108,100, with the exact amount depending on geography, skills, education, experience, and other qualifications.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription) starting on the first day of employment.
• 401(k) with employer match up to 6% and an annual 3.75% defined contribution.
• Paid time off including vacation, sick/safe time, caretaker time, and holidays.
• Company‑paid life and disability insurance.
• Employee Assistance Program, Employee Stock Purchase Plan, tuition assistance, flexible spending accounts, health savings account, lifestyle spending account, volunteer time off, paid parental leave (if eligible), family‑building benefits, virtual physical therapy.
• Additional voluntary coverages: accident, critical illness, hospital indemnity, identity theft protection, legal plan, voluntary life insurance, long‑term disability.
• Potential inclusion of restricted stock units and discretionary awards.