CRL

About the role

This role involves maintaining relationships with current accounts/patients and ensuring they have the necessary equipment for home healthcare needs. Key responsibilities include responding to customer needs, managing follow-ups, and assisting with referrals.

Responsibilities

• Acts as a single point of contact for specific accounts.
• Responds to customer needs, concerns, and complaints promptly.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all required documentation for orders, service scheduling, and billing/payment.
• Contacts patients to confirm orders and discuss any financial obligations.
• Affirms patient's needs and promotes company products/services at office visits.
• Proactively resolves issues by anticipating and identifying problems, then coordinating solutions.
• Troubleshoots any issues with medical groups and relevant on-site departments.
• Aids medical groups and provider groups in understanding available products and services.
• Participates in quality assurance/performance improvement initiatives as requested.
• Follows up on initial/renewal authorizations to maintain reimbursement of products/services.
• Handles outstanding CMNs, Renewal CMNs, and prescriptions.
• Instructs patients on the proper use of equipment/services.
• Responds to emergency calls and related needs during regular business hours and on an On-Call basis.
• Coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
• Operates a Personally Owned Vehicle (POV) in accordance with essential job functions.
• Sets-up and delivers home healthcare products and services.
• Performs other duties as required.

Requirements

• High School diploma required.
• At least 2 years of related experience.
• Valid Driver’s License.
• Ability to build and maintain solid working relationships with internal and external customers.
• Passes all POV requirements and participates in ongoing training and development.
• Geographically located within the assigned territory.

Skills

• Demonstrated ability to build and maintain solid working relationships with internal and external customers.
• Business Acumen.
• Problem Solving/Analysis.
• Communication Proficiency.
• Personal Effectiveness/Credibility.
• Computer Skills (basic).
• Language Skills (English).
• Mathematical Skills (basic).