Critical Time Intervention (CTI) Team Lead

Summary

Critical Time Intervention (CTI) is a care management service for adults with serious mental illness during transitions. CTI Teams coordinate services and supports to help people return to their community, including outreach and engagement in inpatient hospitals, crisis units, and the community. This program serves up to 30 persons at a time.

About the Role

A Licensed Practitioner of the Healing Arts (LPHA) with experience working with individuals who have mental health or co-occurring mental health and substance use disorders. Responsible for planning, directing, coordinating, and overseeing all aspects of CTI services for the grant cycle. Provides supervision to staff, conducts team meetings, manages relationships with hospitals, runs regular case presentations, ensures continuity between fieldwork and meetings, reviews and manages caseloads, promotes model fidelity, staff productivity and staff wellness, monitors quality of documentation, updates resource lists, monitors phase dates, and assists in covering caseloads when needed.

Responsibilities

• Complete all CTI, agency and state required trainings; ensure other CTI staff are compliant with trainings.
• Maintain, adhere to, and adjust processes for communication, hospital accessibility for CTI staff, efficient and timely referrals, discharge and aftercare planning, access to client records, and in-person engagement to begin CTI services as defined in the Memorandum of Understanding (MOU) with partnering hospital.
• Maintain, adhere to, and adjust agreements with other systems of care (Local Department of Social Services, emergency service programs, housing agencies, local government units, correctional facilities, independent living centers, etc.) to assure service continuity.
• Develop coordinated admission and transition plans with providers to assure service continuity with other community systems of care.
• Oversee CTI care coordination services and supports to promote community tenure and manage behavioral and physical health needs.
• Maintain and adjust the procedural manual in accordance with the most recent CTI Program Guidance issued by OMH; maintain access to OMH's CTI listserv and implement/train staff accordingly.
• Work closely with the Senior Director of Community Operations on fiscal management and budget development for assigned services, including profit/loss analysis and spending monitoring.
• Approve service dollar requests adhering to program guidelines.
• Maintain regular staff contact to promote agency philosophies.
• Facilitate weekly team meetings to review referrals and status, share resources/expertise, review case presentations and caseloads discussing phases and needs of individuals, review safety concerns, etc.
• Monitor and review all documentation in the electronic health record for compliance with the CTI manual and agency policies.
• Oversee development of quality individual service plans and establishment/review/maintenance of client care protocols ensuring state policies, guidelines, and regulations are met; maintain client confidentiality at all times.
• Responsible for resolution of personnel issues; complete staff evaluations; maintain time cards and attendance; interview, hire, reward, and discipline staff in conjunction with the Senior Director of Community Operations; participate in staff development and identify training needs.
• In conjunction with the Senior Director of Community Operations, review annual satisfaction surveys and progress toward goals/objectives, and participate in developing improvement plans.
• Collect data and perform compliance and quality assurance activities as required by the grant and agency; complete reports/input data in reporting systems; develop and implement corrective action plans as needed.
• Ensure staff have access to the Center for Practice Innovations (CPI) Care Management Institute, I-CONECT for required CTI training; track additional trainings including trauma-informed care, individual engagement, cultural sensitivity, effective communication, motivational interviewing, and harm reduction principles.
• Participate in OMH-sponsored CTI Learning Communities/Collaboratives.
• Attend state and regional level meetings to review progress, outcomes, and develop best practices for CTI in NYS.
• Review caseloads, facilitate case conferences to problem solve treatment challenges, and track CTI phases of clients to adhere to model fidelity utilizing the Phase-Date Form.
• Develop safety protocols for staff and clients.
• Oversee all medically necessary CTI services including Person-Centered Planning, Psychosocial Rehabilitation Services, Crisis Prevention Services, Health Services, and Care Coordination Services.
• Review all discharge plans for transition from the CTI program to other supports/services or to self-care.
• Function as a member of the multi-disciplinary team.
• Other related duties as assigned.

Supervisory Responsibilities

• Directly supervise 2-3 CTI care managers.
• Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, planning/assigning/directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
• Management has the right to add or change duties at any time.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience: Required to have a current valid license as one of the following issued by NYSED:

• Physician
• Physician Assistant
• Nurse Practitioner of Psychiatry
• Registered Nurse (RN)
• Psychologist
• Licensed Clinical Social Worker (LCSW)
• Licensed Master of Social Work (LMSW) practicing under supervision of a psychiatrist, psychologist, or LCSW employed by the agency
• Mental Health Counselor
• Marriage and Family Therapist
• Psychoanalyst
• Creative Arts Therapist

Preferred: 1-2 years supervisory experience.

Pay

$75,000-$85,000/year

Schedule

Typically Monday-Friday 8am-4:30pm, with on-call responsibilities