Critical Time Intervention (CTI) Team Lead

Summary

Critical Time Intervention (CTI) is a care management service for adults with serious mental illness during transitions. CTI Teams coordinate services and supports to help people return to their community from inpatient hospitals and crisis units. This program serves up to 30 persons at a time.

About the Role

A Licensed Practitioner of the Healing Arts (LPHA) with experience working with individuals who have mental health, or co-occurring mental health and substance use disorders. Responsible for planning, direction, coordinating and overseeing all aspects of CTI services for the grant cycle.

Responsibilities

• Complete all CTI, agency and state required trainings; ensure other CTI staff are compliant with trainings.
• Maintain, adhere to and adjust processes for communication, hospital accessibility for CTI staff, efficient and timely referrals, discharge and aftercare planning, access to client records, and in-person engagement with individuals to begin CTI services as defined in the Memorandum of Understanding (MOU) with partnering hospital.
• Maintain, adhere to and adjust agreements with other systems of care (Local Department of Social Services, emergency service programs, housing agencies, local government units, correctional facilities, independent living centers, etc.) assuring service continuity.
• Develop coordinated admission and transition plans with providers to assure service continuity with other systems of care in the community.
• Oversee CTI care coordination services and supports provided to promote community tenure and manage behavioral and physical health needs of individuals.
• Maintain and adjust the procedural manual in accordance with the most recent CTI Program Guidance issued by OMH; maintain access to OMH's CTI listserv and implement/train staff accordingly.
• Work closely with the Senior Director of Community Operations in fiscal management and budget development for assigned services; review profit and loss analysis and ensure spending is monitored and adhered to.
• Approve service dollar requests adhering to program guidelines.
• Maintain regular staff contact to promote the philosophies of the agency.
• Facilitate weekly team meetings with clearly defined procedures to review referrals and status, share resources or expertise, review case presentations and caseloads discussing phases and needs of individuals, review safety concerns, etc.
• Monitor and review all documentation in the electronic health record to ensure compliance with the CTI manual and agency policies and procedures.
• Oversee the development of quality individual service plans and the establishment, review and maintenance of client care protocols ensuring all state policies, guidelines and regulations are met; maintain client confidentiality at all times.
• Responsible for resolution of personnel issues; complete staff evaluations; maintain time cards and attendance; interview, hire, reward and discipline staff in conjunction with the Senior Director of Community Operations; participate in staff development and identify training needs.
• In conjunction with the Senior Director of Community Operations, review annual satisfaction surveys and progress towards goals and objectives; participate in developing a plan for ongoing improvement of services.
• Collect data and perform compliance and quality assurance activities as required by the grant and agency; complete reports/input data in reporting systems; develop and implement corrective action plans as needed.
• Ensure staff have access to the Center for Practice Innovations (CPI) Care Management Institute and I-CONECT for required CTI training; track additional best-practice trainings including trauma-informed care, individual engagement, cultural sensitivity, effective communication, motivational interviewing and harm reduction principles.
• Participate in OMH-sponsored CTI Learning Communities/Collaboratives.
• Attend state and regional level meetings to review progress, outcomes, and develop best practices for CTI in NYS.
• Review caseloads, facilitate case conferences to problem solve treatment challenges and track CTI phases of clients to adhere to CTI model fidelity utilizing the Phase-Date Form.
• Develop safety protocols for staff and clients.
• Oversee all medically necessary CTI services including Person-Centered Planning, Psychosocial Rehabilitation Services, Crisis Prevention Services, Health Services and Care Coordination Services.
• Review all discharge plans for transition from the CTI program to other supports and services or to self-care.
• Function as a member of the multi-disciplinary team.
• Perform other related duties as assigned.

Supervisory Responsibilities

Directly supervise 2-3 CTI care managers. Responsibilities include interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Management has the right to add or change duties at any time.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Required: A current valid license as one of the following (issued by NYSED):

• Physician
• Physician Assistant
• Nurse Practitioner of Psychiatry
• Registered Nurse (RN)
• Psychologist
• Social Worker (LCSW, or LMSW practicing under supervision of a psychiatrist, psychologist, or LCSW employed by the agency)
• Mental Health Counselor
• Marriage and Family Therapist
• Psychoanalyst
• Creative Arts Therapist

Preferred: 1-2 years supervisory experience.