Critical Operations Technician II

About the Company

At QTS Data Centers, we are at the forefront of today’s dynamic digital transformation. Our world-class data centers empower customers’ strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies drive demand for increased speed, capacity, and innovation, QTS stands as the global digital infrastructure leader. We are committed to connecting the globe for good, designing, building, and operating some of the most advanced data centers worldwide with a focus on sustainability and renewable energy solutions. Backed by Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work.

About the Role

The Critical Operations Technician II is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery, and controls located in the interior and exterior of the building. This role monitors operations and conducts routine and ongoing assessments of building systems, operations, and performance. The position performs tests, rounds, and analyzes data to ensure proper functioning of departmental equipment. Additionally, the role assists customers on the Data Center floor both in person and via telephone, performs customer equipment installs, manages tickets within the ticketing system, communicates and escalates alerts, and completes tasks related to computer hardware, software, or operating systems.

This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.

Responsibilities

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical, and mechanical equipment, controls, and operating systems.
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
• Provides remote hands and eyes services for customers.
• Provides high-level computer hardware and software configuration support.
• Installs suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Processes work orders for preventative and corrective maintenance on critical, building, and site infrastructure.
• Consults with supervisor or team lead to order necessary tools and equipment required to complete maintenance and perform work.
• Creates and/or updates tickets within the established ticketing system to address customer calls, data center facility, network, and/or system-related alerts.
• Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance; completes maintenance and necessary documentation using QTS process and software.

Requirements

• Five or more years of technical training, military training, or workplace equivalency.
• Background in areas of IT, electrical, and/or mechanical.
• Proficiency with MS Office Suite.

Preferred Qualifications

• Two or more years of work experience in a data center environment, NOC, or equivalent.
• BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications.

Skills

• Customer focus with excellent interpersonal skills and the ability to interface with all levels within the organization.
• Ability to analyze operations of various systems, determine the cause of problems and malfunctions, and take corrective action as required.
• Strong written, verbal, and interpersonal skills.
• Ability to function in a team environment.
• Ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.
• Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.
• Ability to acquire and apply job-related knowledge within set guidelines and expectations.
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from <10 lbs. to 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Every employee is bonus or commission eligible.
• Generous PTO, Paid Volunteer Days, plus Floating Holidays.
• Stock Purchase Plan (SPP).
• 11 paid Holidays Annually/Holiday compensation when worked.
• Pet and Legal Insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental Leave for primary and secondary caregivers.
• Military Benefits Package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for Employee Dependents.
• QTS Crisis Fund.
• Wellness Program.
• Tuition Reimbursement Program.
• Medical, dental, vision, life, and disability insurance.
• Flexible spending and HSA accounts.
• Paid holidays and time off.
• Paid volunteer days and employee assistance program.
• Parental leave and military leave assistance.