Critical Operations Manager

Responsibilities

• Develop and maintain CAPEX and OPEX budgets at the site level.
• Be responsible for project execution and management including developing scopes, obtaining proposals, creating purchase requisitions, and ensuring invoices are routed properly.
• Lead and implement a standardized culture of always working safely across all STACK data centers.
• Serve as datacenter subject matter expert for electrical, mechanical, fire life safety, and other data center systems.
• Advise the Director, Critical Operations on the status of site-level preventative and corrective maintenance programs.
• Operate, monitor, maintain, and respond to abnormal conditions within the facility.
• Implement site-level efficiency projects and maintain overall site design PUE.
• Ensure STACK preventative and predictive maintenance program is executed.
• Train and mentor junior staff.
• Manage vendor relationships and service contracts, including procurement and billing processes.
• Create highly detailed technical procedures for maintenance events, emergency situations, and standard site evolutions.
• Ensure construction and commissioning activities do not impact existing critical operations.
• Develop and manage site budgeting and forecasting for both CapEx and OpEx.
• Develop and maintain individual training plans for each employee aligned with STACK’s training and development program.
• Provide day-to-day exceptional customer service and support.
• Perform expert technical review of procedures, company standards, and policies.
• Manage site audits, both internal and external, ensuring adherence to compliance standards.
• Manage systems to avoid unplanned, customer-impacting outages.
• Manage the data floor and back of house mechanical loading capacity to ensure cooling system efficiency.
• Navigate and utilize CMS, EPMS, and BMS systems.
• Perform other duties as required by STACK.

Requirements

• A high school diploma or equivalent.
• 3 - 5 years’ experience in a data center or other related mission-critical operations role.
• 2-3 years' experience in administering and managing facility preventative maintenance programs.
• 2-3 years' experience in vendor and project management.
• Knowledge of data center (hyperscale, enterprise, and colocation) and telecommunications industries.
• Experience working with various Microsoft Office applications and other database housing software.
• Ability to handle a multitude of tasks and work well in stressful situations.
• Working understanding of electrical and mechanical systems used in a data center environment, including UPS, Transformers, PDU’s, RPP’s, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems.
• Working knowledge of NFPA70e, NFPA72, NFPA25, and compliance issues as well as building codes related to fire life safety.
• Working knowledge and experience in data center trending and analysis, with the ability to rapidly learn and use PC-based site monitoring systems.
• Ability to occasionally stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods.
• Must be able to lift and/or move up to 25 pounds.
• Willingness to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
• Comfortable working in a high stress, fast paced environment with shifting priorities.

Qualifications

• Strong communicator, persuasive, and clear, blending analytics with experience in decision-making.
• Not easily flustered, able to juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
• A team builder who takes the time to understand and develop the strengths of their resources while formulating long-term plans for the growth and success of the team.
• Naturally curious and driven toward continual improvement, celebrating successes while reviewing and analyzing campaigns for future learning.

Skills

• Excellent communication skills.
• Project management experience.
• Vendor management experience.
• Technical expertise in data center systems.
• Leadership and mentoring skills.
• Customer service and support experience.
• Technical review and policy development skills.
• Able to navigate complex systems and perform audits.
• Ability to manage budgets and forecasts.
• Ability to manage and respond to emergencies.

Benefits

• Healthcare, Dental Care, Vision Insurance.
• Life Insurance.
• Paid Time Off.
• Paid Leave Programs.

Pay

$161,500.00 - $179,100.00

Schedule

Flexible, with up to 20% travel domestically.