Critical Operations Engineer I (Day) (DE3)

About the role

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA.

The Critical Operations Engineer I assists in the operational integrity, security, and regulatory compliance of the data center. This role requires strong knowledge of telecommunications, mechanical, electrical, and life safety systems, as well as data center operating procedures. We are currently hiring for the Day Shift: Sunday-Thursday, 6:00am-2:00pm. Relocation assistance and sign-on bonuses are available for qualifying candidates.

Responsibilities

• Completion of CoreSite’s Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems, including electrical, mechanical, communications, building monitoring, and control.
• Track and trend operational characteristics and provide feedback to management on the effectiveness of existing standards and processes.
• Work with contractors and consultants for system expansions, corrections, and upgrades.
• Collaborate with senior technicians to track and complete an aggressive preventive and predictive maintenance schedule.
• Ensure the data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction.
• Manage systems to avoid unplanned, customer-impacting outages.
• Navigate and utilize a CMMS system.
• Provide exceptional day-to-day customer service and support.
• Maintain and complete regular facility and security tours, documenting and responding to found issues.
• Assist with database management of maintenance discrepancies and resolve site issues based on agreed-upon priorities.
• Follow direction from data center management regarding data floor and back-of-house mechanical loading capacity to ensure cooling system efficiency.
• Trouble ticket and remote hands management.
• Fiber and copper cabling terminations, circuit path creation, and verification.
• Coordinate and oversee power installations and upgrades.
• Complete work orders and customer service tickets in a timely manner.
• Assist in infrastructure projects (internal/customer), including cage and cabinet build-outs, overhead installations, and rack and stack.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management.
• Track and properly label all equipment per established procedures.
• Incident escalation, response, and follow-up report writing.
• Manage building service requests through resolution.
• Perform technical writing for preventative or corrective maintenance procedures.
• Adhere to and promote CoreSite’s Principles of Operational Excellence.
• Provide applied mechanical and integrated control expertise for the entire data center.

Requirements

• Firm and proven understanding of electrical and mechanical systems used in a data center environment.
• Firm and proven understanding of fiber optics, cabling infrastructure, and industry best practices.
• Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues, as well as building codes related to fire life safety.
• Proficient knowledge of industrial safety best practices (e.g., lockout/tagout, arc flash protection, OSHA, and state regulations).
• Proficient and experienced with data trending, tracking, analysis, and ability to rapidly learn and use PC-based, integrated critical monitoring systems.

Skills

• Minimum of 2 years of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems, including:
  • Chilled Water Systems
  • Large Centrifugal Chillers
  • Cooling Towers
  • Heat Exchangers
  • Water Treatment Systems
  • VFDs and Pumps
  • HVAC equipment
  • CRAC/CRAH units
  • Humidification Systems
  • BMS and PLC Controls
  • Emergency Standby Diesel Generator Systems
  • Fuel/Oil systems
  • 480/277 and 208/120 electrical generation and distribution
  • Static UPS Systems
  • Double Interlock Pre-Action Systems
  • Communications cabling
  • Cabling infrastructure
  • Network infrastructure and hardware
• Experience laying out, pulling, dressing, and terminating fiber and copper communications cabling.
• Experience diagnosing and repairing IT hardware, servers, network switches, and structured cabling.
• Proven leadership skills.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Project).
• Ability to communicate effectively with customers and internal staff.
• Ability to coordinate, supervise, and communicate with contractors performing maintenance or upgrade work.
• Ability to learn quickly and address issues as they arise during normal and after-hours.
• Ability to operate in and promote a rigorous process-driven team environment.
• Ability to logically analyze and solve problems.
• Ability to effectively multi-task multiple projects.
• Operate hand and machine tools (e.g., hammer, drill, saw).
• Operate electrical tools such as a multimeter or infrared camera.

Qualifications

• High School Diploma or greater.
• 2-5 years of experience in the data center industry.
• Ability to pass an extensive background check, including criminal history, personal references, employment and education verification, and Department of Motor Vehicle and credit check.

Physical Demands

• Ability to stand 1/3 – 2/3 of the time.
• Ability to walk 1/3 – 2/3 of the time.
• Ability to sit 1/3 – 2/3 of the time.
• Ability to climb and balance 1/3 – 2/3 of the time.
• Ability to stoop, kneel, crouch, and crawl 1/3 – 2/3 of the time.
• Ability to reach with hands and arms 1/3 – 2/3 of the time.
• Ability to smell, talk, and hear.
• Ability to use hands to type, handle, and feel.
• Ability to see at close and distance ranges and distinguish colors.
• Must be comfortable working in a high-stress, fast-paced environment with shifting priorities.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
• Ability to lift up to 50 pounds 1/3 of the time.

Pay

Compensation for this role includes a base salary between $34.50/hr and $40.00/hr. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Schedule

Day Shift: Sunday-Thursday, 6:00am-2:00pm.

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage.
• Dental insurance through Delta Dental.
• Vision insurance through VSP.
• Telemedicine through MDLive for Cigna.
• Healthcare and dependent care flexible spending account (FSA) plans.
• Health savings account (HSA) plans for employees participating in the High Deductible Health Plan.
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance.
• First-day eligibility for 401(k) savings plan through Fidelity, including a 5% company match.
• Discretionary annual bonus and equity incentive plan.
• Employee stock purchase plan (ESPP) with a 15% discount.
• 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave.
• Free parking or a company contribution toward a public transit pass.
• Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family.
• Wellness Incentive Program: Earn up to $450 per year in cash incentives for participating in wellbeing activities.
• Technology Stipend: $100 monthly stipend.
• Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year.
• Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants.
• Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker.
• Pet Insurance: Keep your furry friends healthy and happy.
• Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption, and surrogacy.
• Employee Assistance Program: 24x7 service to support family, work, money, health, legal, and life challenges.
• Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools.
• Referral Bonus: Receive a $3,000 cash bonus if a referred candidate is hired.