Critical Operations Engineer II (Second) (DE3)

About the Role

As a member of the Data Center Operations team, the Critical Operations Engineer II (COE II) is responsible for operating, maintaining, and troubleshooting critical data center electrical, mechanical, cooling, and fire/life safety systems to ensure the highest levels of reliability and uptime. The COE II applies advanced knowledge of critical facility systems, including understanding system interdependencies and the operational impact changes to one system may have on others. COE II supports customer infrastructure projects and collaborates with technicians, vendors, and customers to drive operational excellence, resolve issues efficiently, and continuously improve processes and performance. In addition, the COE II provides technical guidance, mentorship, and on-the-job training to team members while promoting adherence to established operational procedures, safety standards, and best practices.

Responsibilities

• Operate, monitor, maintain, and troubleshoot mission-critical electrical, mechanical, and life safety systems to ensure uptime and reliability
• Perform facility inspections, respond to abnormal conditions, and document findings
• Track, trend, and analyze system performance; utilize CMMS to manage work orders and maintenance
• Support electrical distribution from utility and generator switchgear through UPS and customer load
• Maintain and coordinate work on generators, switchgear, UPS, STS, ATS, PDUs, transformers, and power circuits
• Operate and maintain chilled water, HVAC, CRAC/CRAH, humidification, and central plant systems
• Support cooling optimization, pumps, VFDs, cooling towers, heat exchangers, and water treatment
• Monitor wet sprinkler and double-interlock pre-action systems and associated detection devices
• Support customer infrastructure projects including cage builds, rack and stack, overhead installs, power, and cabling
• Partner with senior technicians, contractors, and vendors on maintenance, upgrades, and expansions
• Provide advanced remote hands, manage trouble tickets, incidents, and customer requests
• Lead administrative activities across CMMS, ticketing, monitoring, and other operational platforms; maintain accurate documentation, provide timely updates, and coordinate with internal teams, vendors, and customers
• Provide technical guidance and operational leadership to less experienced team members during routine operations, maintenance activities, and incident response
• Contribute to procedures, documentation, and continuous improvement while promoting Operational Excellence

Required Knowledge, Skills, and Abilities

• Strong troubleshooting and problem-solving skills with the ability to apply technical knowledge effectively
• Self-motivated, dependable, and accountable with a strong work ethic
• Team-oriented mindset with the ability to collaborate across operations, engineering, and customer teams
• Commitment to safety, quality, and operational excellence
• Ability to work in a fast-paced, high-availability environment
• Clear written and verbal communication skills
• Strong understanding of data center electrical and mechanical infrastructure
• Advanced understanding of the interaction between electrical, mechanical, UPS, generator, and BAS/BMS systems and the ability to assess operational impacts across interconnected systems
• Working knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, OSHA, and fire life safety requirements
• Comfortable using hand tools, electrical test equipment, and standard computer applications

Preferred Experience

• Electrical distribution systems including generators, switchgear, UPS, STS, ATS, PDUs, and transformers
• Mechanical systems including chilled water, HVAC, CRAC/CRAH, humidification, pumps, VFDs, cooling towers, and heat exchangers
• Fire protection systems including wet sprinkler and double-interlock pre-action systems
• BMS, PLC controls, and integrated monitoring systems
• Fiber and copper cabling installation, termination, and testing
• Proficiency with fiber optics, structured cabling, and telecommunications infrastructure
• Working knowledge of basic security systems, including access control, CCTV, and facility monitoring systems

Qualifications

• High School Diploma or greater
• 2-5 years of experience in the data center industry
• Proven hands-on experience with large commercial or industrial electrical and mechanical systems
• Strong fit for candidates with experience in the military with HVAC or Electrical training

Schedule

Second Shift Tuesday - Saturday 2:00pm-10:30pm. Relocation assistance and sign-on bonuses available for qualifying candidates.

Pay

Base salary between $38.00/hr and $43.00/hr. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSP
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15% discount
• 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave
• Free parking or a company contribution toward a public transit pass
• Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
• Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
• Technology Stipend: $100 monthly stipend
• Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
• Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
• Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker
• Pet Insurance: Keep your furry friends healthy and happy
• Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
• Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
• Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care
• Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
• Discounts: Discounts, cash back offers, and perks on thousands of brands
• LinkedIn Learning Membership: Support your development when accessing LinkedIn's online library of courses and videos

This response is AI-generated, for reference only.