Critical Operations Engineer I (Swing) (DE3)

About the role

As a member of the Data Center Operations team, the Critical Operations Engineer I (COE I) is responsible for operating, monitoring, and maintaining critical data center electrical, mechanical, cooling, and fire/life safety systems to support reliable facility operations. COE I performs routine operational tasks, responds to alarms and abnormal conditions, supports customer infrastructure projects, and works closely with team members, vendors, and customers while developing technical knowledge and experience within a mission-critical environment. The COE I follows established operational procedures, safety standards, and best practices while supporting day-to-day facility operations and continuous improvement efforts. The position also performs other duties and responsibilities as assigned.

Responsibilities

• Operate, monitor, maintain, and troubleshoot mission-critical electrical, mechanical, and life safety systems to ensure uptime and reliability
• Perform facility inspections, respond to abnormal conditions, and document findings
• Track, trend, and analyze system performance; utilize CMMS to manage work orders and maintenance
• Support electrical distribution from utility and generator switchgear through UPS and customer load
• Assist with maintenance activities involving generators, switchgear, UPS, STS, ATS, PDUs, transformers, and power circuits
• Perform customer power adds, disconnects, and related infrastructure support activities
• Operate and maintain chilled water, HVAC, CRAC/CRAH, humidification, and central plant systems
• Support cooling optimization, pumps, VFDs, cooling towers, heat exchangers, and water treatment
• Monitor wet sprinkler and double-interlock pre-action systems and associated detection devices
• Support customer infrastructure projects including cage builds, rack and stack, overhead installs, power, and cabling
• Partner with senior technicians, contractors, and vendors on maintenance, upgrades, and expansions.
• Provide advanced remote hands, manage trouble tickets, incidents, and customer requests
• Support administrative and communication activities across CMMS, ticketing, monitoring, and other operational platforms; maintain accurate documentation and provide timely updates to stakeholders
• Contribute to procedures, documentation, and continuous improvement while promoting Operational Excellence

Requirements

• Strong troubleshooting and problem-solving skills with the ability to apply technical knowledge effectively
• Self-motivated, dependable, and accountable