Critical Operations Engineer I (Night) (DE3)

About the role

The Critical Operations Engineer I (COE I) plays a crucial role in the Data Center Operations team at CoreSite. They operate, monitor, and maintain critical data center electrical, mechanical, cooling, and fire/life safety systems to ensure reliable facility operations. This position involves routine operational tasks, responding to alarms and abnormal conditions, supporting customer infrastructure projects, and collaborating with team members, vendors, and customers.

Responsibilities

• Operate, monitor, maintain, and troubleshoot mission-critical electrical, mechanical, and life safety systems to ensure uptime and reliability.
• Perform facility inspections, respond to abnormal conditions, and document findings.
• Track, trend, and analyze system performance; utilize CMMS to manage work orders and maintenance.
• Support electrical distribution from utility and generator switchgear through UPS and customer load.
• Assist with maintenance activities involving generators, switchgear, UPS, STS, ATS, PDUs, transformers, and power circuits.
• Perform customer power adds, disconnects, and related infrastructure support activities.
• Monitor wet sprinkler and double-interlock pre-action systems and associated detection devices.
• Support customer infrastructure projects including cage builds, rack and stack, overhead installs, power, and cabling.
• Partner with senior technicians, contractors, and vendors on maintenance, upgrades, and expansions.
• Provide advanced remote hands, manage trouble tickets, incidents, and customer requests.
• Contribute to procedures, documentation, and continuous improvement while promoting Operational Excellence.

Requirements

Required Knowledge, Skills and Abilities:

• Strong troubleshooting and problem-solving skills with the ability to apply technical knowledge effectively.
• Self-motivated, dependable, and accountable with a strong work ethic.
• Team-oriented mindset with the ability to collaborate across operations, engineering, and customer teams.
• Commitment to safety, quality, and operational excellence.
• Clear written and verbal communication skills.
• Working knowledge of data center electrical, mechanical, and BAS/BMS infrastructure and systems.
• Strong understanding of data center electrical and mechanical infrastructure.
• Working knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, OSHA, and fire life safety requirements.
• Comfortable using hand tools, electrical test equipment, and standard computer applications.

Preferred Experience

• Electrical distribution systems including generators, switchgear, UPS, STS, ATS, PDUs, and transformers.
• Mechanical systems including chilled water, HVAC, CRAC/CRAH, humidification, pumps, VFDs, cooling towers, and heat exchangers.
• Fire protection systems including wet sprinkler and double-interlock pre-action systems.
• BMS, PLC controls, and integrated monitoring systems.
• Fiber and copper cabling installation, termination, and testing.
• Proficiency with fiber optics, structured cabling, and telecommunications infrastructure.
• Basic security systems, including access control, CCTV, and facility monitoring systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the job’s essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the job’s duties, the employee is required to stand; walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop or kneel, talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. The position also demands flexibility to work in a fast-paced, high-stress environment with changing priorities, including evenings, weekends, holidays, and on-call hours as needed.

Compensation

The compensation for this role includes a base salary between $34.50/hr and $40.00/hr. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Benefits

CoreSite offers a comprehensive benefits package including first-day medical insurance through Cigna with generous premium cost coverage, dental insurance through Delta Dental, vision insurance through VSPTelemedicine through MDLive for Cigna, healthcare and dependent care flexible spending accounts (FSAs), health savings accounts (HSAs), life, AD&D, short-term disability, and long-term disability insurance fully paid by the company, wellness reimbursement program, educational reimbursement program, referral bonus, discounts, and more.