Critical Operations Engineer I (Night) (DE1)

About the role

The Critical Operations Engineer I (COE I) plays a crucial role in ensuring the reliability and uptime of critical data center systems. This position involves operating, monitoring, and maintaining electrical, mechanical, and life safety systems to support facility operations. The COE I also performs routine tasks, responds to alarms, supports customer infrastructure projects, and collaborates with various teams.

Responsibilities

• Operate, monitor, and maintain critical electrical, mechanical, and life safety systems
• Respond to alarms and abnormal conditions, document findings, and track system performance
• Support customer infrastructure projects such as cage builds, rack and stack, overhead installs, power, and cabling
• Collaborate with senior technicians, contractors, and vendors on maintenance, upgrades, and expansions
• Manage trouble tickets, incidents, and customer requests
• Contribute to procedures, documentation, and continuous improvement efforts

Requirements

• Strong troubleshooting and problem-solving skills
• Self-motivated, dependable, and accountable work ethic
• Team-oriented mindset with collaboration across operations, engineering, and customer teams
• Commitment to safety, quality, and operational excellence
• Clear written and verbal communication skills
• Working knowledge of data center electrical, mechanical, and BAS/BMS infrastructure and systems
• Working knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, OSHA, and fire life safety requirements
• Comfortable using hand tools, electrical test equipment, and standard computer applications

Qualifications

• High School Diploma or equivalent
• 2-5 years of experience in the data center industry
• Proven hands-on experience with large commercial or industrial electrical and mechanical systems
• Strong understanding of data center electrical and mechanical infrastructure
• Working knowledge of BMS, PLC controls, and integrated monitoring systems
• Fiber and copper cabling installation, termination, and testing
• Proficiency with fiber optics, structured cabling, and telecommunications infrastructure

Skills

• Strong troubleshooting and problem-solving skills
• Self-motivated and dependable work ethic
• Team-oriented mindset with collaboration across operations, engineering, and customer teams
• Commitment to safety, quality, and operational excellence
• Clear written and verbal communication skills
• Working knowledge of data center electrical, mechanical, and BAS/BMS infrastructure and systems
• Working knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, OSHA, and fire life safety requirements
• Comfortable using hand tools, electrical test equipment, and standard computer applications

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSPTelemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15% discount
• 16 days of paid time off (PTO)
• 11 paid company holidays and additional floating holidays
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave
• Free parking or a company contribution toward a public transit pass
• Wellness Reimbursement Program
• Wellness Incentive Program
• Technology Stipend
• Educational Reimbursement Program
• Giving Back: Charitable donation matches up to $5,000 per year and nominee organizations for Company Foundation grants
• Financial Management: Access to financial coaching, digital tools and services to manage and pay student loan debt quicker
• Pet Insurance: Keep your furry friends healthy and happy
• Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
• Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care
• Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
• Discounts: Discounts, cash back offers and perks on thousands of brands
• LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos