Critical Facilities Technician

Duties and Responsibilities

• Own your site during your scheduled shift.
• Review and establish the daily workflow; directing and delegating to the on-shift techs to ensure a safe, organized, productive, and responsive day.
• Maintain constant knowledge of site health, and re-prioritize tasks as needed.
• Monitor building operations and virtually tour properties constantly during scheduled shift.
• Respond immediately to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns, and appropriately escalate.
• Respond immediately to site incidents (equipment failure, SLA violation, system deviation, etc.) and escalate based on severity level.
• Support the development and execution of new hire and ongoing training materials and programs.
• Actively support the FM with coordination and management of team schedules, PTO, and shift swaps.
• Oversee and coordinate all Customer Service (SNOW) requests to Operations; working with FM as needed to ensure proper process is followed for more complicated requests or projects.
• Support all areas of operation, including leading the safe operation/delegation of operation of HVAC systems, plumbing installations, generators, UPSs, PDUs, STSs, electrical switchgear, fire detection and suppression systems, life safety systems, temperature control systems, building management systems, and digital systems (including fire alarm, duress, card access, CCTV).
• Ensure all work performed on site is in strict accordance with governing MOP/SOP/EOP/CR procedures and maintenance work instructions.
• Understand the engineering design, operational aspects, and SOOs of all electrical systems, mechanical systems, and fire systems.
• Ensure a safe work environment by verifying site safety rules are always being followed by any individuals or groups on site. Call-out and stop unsafe work. Respond to and escalate any safety incidents.
• Develop and improve processes to ensure continuous innovation and improvement of Aligned’s operation and services.
• Stand as an example of exemplary reliability, dedication, and ownership.
• Foster a positive team culture where questions, honesty, and growth are encouraged; and mentorship, collaboration and support are the norm.

Qualifications

• High school diploma and minimum 3-5 years’ experience in electrical or mechanical critical facilities support; or 7+ years’ experience as HVAC or mechanical technician.
• Electrical/Mechanical certifications preferred.
• Able to work overtime and longer shifts if needed at the site (greater than 12 hours).
• Computer skills required: MS Office.