Critical Facilities Manager (SJC)

About the role

The Critical Facility Manager (CFM) is the senior on-site leader responsible for the safe, reliable, and efficient operation of a data center, ensuring 100% uptime for all critical infrastructure. Reporting to the VP of Critical Operations, the CFM oversees electrical, mechanical, and fire/life safety systems, leads preventive and corrective maintenance efforts, manages emergency response activities, and serves as the primary liaison for customers and third-party vendors.

This is a fully on-site role supporting a 24/7/365 mission-critical environment and requires strong technical expertise, leadership, project management, and operational decision-making skills.

Qualifications

• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a data center.
• Operate independently with limited direct management.
• Act as an escalation point for all facilities-related issues within the data center, escalating to the VP of Critical Operations as needed.
• Perform root cause analysis of equipment failures.
• Troubleshoot and report of facility and data sever-level events within internal SLA.
• Create and deploy new standard practices for Critical Operations Technicians, Chief Engineers, Facility Managers and vendor support teams.
• Provide training and guidance to Critical Operations Technicians
• Ensure all safety procedures are adhered to by vendor and PDC employees.
• Communicate complex technical information to a non-technical audience.

Benefits

• Competitive salary range and performance bonus program
• 401(k) fully vested upon enrollment, up to a 4% employer match
• 100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability
• Paid Time Off + Sick time