Critical Facilities Manager

About the role

As the Critical Facilities Manager (CFM) at T5, you will have overall responsibility for all aspects of data center management and operations throughout the year. You will create an unwavering attitude and commitment to safety and reliability within the Data Center while building a team of Technicians, Assistant Managers, and outside contractors capable of achieving 100% availability. The CFM drives continual improvements by fostering learning and development among staff.

Responsibilities

• Manage the complete physical asset pertaining to the Operation and Maintenance of the critical and noncritical data center infrastructure equipment and systems.
• Build a staff of qualified technicians and junior managers with the necessary skill sets to deliver Total Availability (100% uptime) to T5’s customers while minimizing risk.
• Manage power and cooling capacity and monitor environmental conditions within the Data Halls.
• Resolve all electrical, mechanical, and Fire Protection System issues in the data center while minimizing risk and business impact; communicate issues to management and customers in a timely manner.
• On-call 24x7 to respond to all data center emergencies.
• Manage the customer relationship and act as the single point-of-contact for all facility-related issues, including schedules, new business, projects, budgets, expansion, and staffing.
• Manage the on-boarding of new sites by working closely with the T5D and T5FM teams to ensure a seamless transition from construction to operations with 100% compliance with T5 standards, policies, and lease expectations.
• Manage day-to-day facilities support and operations staff, including coaching, progressive discipline, and separation.
• Oversee the development and accuracy of site-level operating procedures and other documentation.
• Manage oversight from preventive maintenance inspections and provide guidance on addressing issues.
• Determine actionable items to address Quality Control review results.
• Implement and develop standards for using the Computerized Maintenance Management System (CMMS) to manage all planned and unplanned data center work.
• Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, and control system access and user credentials.
• Manage access to the Data Center(s), ensuring appropriate access control lists are maintained and reviewed regularly.
• Customize planned maintenance procedures and schedules to follow best practices and OEM recommendations.
• Assist and plan with clients on facilities issues.
• Make space and power recommendations to customers and manage power and cooling capacity and environmental conditions within the data halls.
• Work with the VP FM to identify, document, and implement new policies and procedures as needed.
• Enforce strict adherence to Customer SLA parameters and Change Control activities; review and approve all system changes (set-points, thresholds, alarm-points, etc.) that could impact customer operations.
• Manage site safety and environmental compliance.
• Responsible for the development and execution of annual opex and capex budgets.
• Approve all facility invoices.
• Work closely with T5HR to identify, evaluate, and hire new employees; ensure new employees are onboarded in a timely manner.
• Set, review, and approve employee work/PTO schedules; audit and process employee time and payroll.
• Ensure T5 training expectations are met and audit the process monthly.
• Identify, vet, and approve all sub-contractors who will perform work on-site.
• Develop PM contract scopes-of-work, negotiate contract terms and conditions, and ensure contract terms are fulfilled.
• Coordinate and guide site-tours for current and future customers and industry groups as needed.
• Assist with coordination with all other T5 groups (Development, Marketing, etc.) as needed.
• Manage onsite special projects as assigned.

Requirements

• Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent.
• 5-7+ years of experience in mission-critical environments.
• Minimum 5 years of direct management of non-exempt shift-based employees.
• Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operations (US Navy a plus) is preferred.

Skills

• Exceptional verbal and written communication skills for interacting with internal employees, leaders, external contractors, and customers.
• Exceptional analytical and decision-making skills for understanding and evaluating complex problems, including analyzing a problem, identifying solutions, and selecting the best solution.
• Financial acumen, including the ability to create and understand budgets, financial analysis, and invoicing.
• Able to prioritize work based on business and customer demands.
• Able to work within all levels of the organization.
• Able to participate and engage in C-level discussions pertinent to facility operations.
• Able to articulate concepts and ideas to a non-technical audience.
• Able to lead and contribute to customer-requested business reviews and audits.
• Able to understand and train others on electrical and mechanical systems, as well as other technical aspects of facilities management.
• Able to read and understand complex drawings, systems, and other documentation.

Benefits

• Medical, dental, and vision coverage.
• 401k with company match.
• Paid time off (PTO) and paid holidays.
• Bonus eligible.

Physical Requirements

• Ability to stand, walk, sit, climb, and balance.
• Ability to stoop, kneel, crouch, and crawl using both arms and legs.
• Ability to reach with both hands and arms.
• Ability to grasp, push, and pull objects.
• Ability to smell, talk, and hear.
• Ability to use hands and arms to reach, handle, feel, and type.
• Ability to see at close and distance ranges and correctly distinguish color.
• Ability to work inside and outside.