Critical Facilities Manager

Forever On! Since 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions, covering turnkey development, facilities management, operations, and construction worldwide. With over 400 engineers, technicians, and professional staff, T5 fosters an inclusive culture of excellence and progression dedicated to serving customers.

Responsibilities

• Manage the complete physical asset pertaining to the operation and maintenance of critical and non‑critical data center infrastructure equipment and systems.
• Build and lead a staff of qualified technicians and junior managers to deliver 100% uptime while minimizing risk.
• Manage power and cooling capacity and monitor environmental conditions within the data halls.
• Resolve all electrical, mechanical, and fire‑protection system issues, communicating promptly with management and customers.
• Provide 24 × 7 on‑call support for data center emergencies.
• Serve as the single point‑of‑contact for all facility‑related customer issues, including schedules, new business, projects, budgets, expansion, and staffing.
• Oversee onboarding of new sites, ensuring seamless transition from construction to operations and 100% compliance with EverOn standards, policies, and lease expectations.
• Manage day‑to‑day facilities support and operations staff, including coaching, progressive discipline, and separation.
• Develop and maintain site‑level operating procedures and documentation.
• Oversee preventive maintenance inspections and guide issue resolution.
• Determine actionable items from quality‑control review results.
• Implement and develop standards for using the Computerized Maintenance Management System (CMMS) for all planned and unplanned work.
• Audit CMMS databases for accuracy, produce reports as required, and control system access and user credentials.
• Manage access control lists for data center entry, reviewing them regularly.
• Customize planned maintenance procedures and schedules to follow best practices and OEM recommendations.
• Assist and plan with clients on facilities issues, making space and power recommendations.
• Partner with the VP of Facilities Management to identify, document, and implement new policies and procedures.
• Enforce strict adherence to customer SLA parameters and change‑control activities; review and approve system changes that could impact operations.
• Manage site safety and environmental compliance.
• Develop and execute annual OPEX and CAPEX budgets.
• Approve all facility invoices.
• Collaborate with EverOn HR to recruit, evaluate, and onboard new employees.
• Set, review, and approve employee work/PTO schedules; audit and process time and payroll.
• Ensure EverOn training expectations are met and audit the process monthly.
• Identify, vet, and approve all subcontractors performing on‑site work.
• Develop PM contract scopes‑of‑work, negotiate terms, and ensure contract fulfillment.
• Coordinate and guide site tours for current and prospective customers and industry groups.
• Assist with coordination across other EverOn groups (Development, Marketing, etc.) as needed.
• Manage onsite special projects as assigned.

Education and Experience

• Bachelor’s degree (B.A. or B.S.) in a relevant field from an accredited college or university, or equivalent.
• 5–7+ years of experience in mission‑critical environments.
• Minimum 5 years of direct management of non‑exempt, shift‑based employees.
• Technical school education with emphasis on mission‑critical operations, high‑performance manufacturing, or relevant military operations (U.S. Navy a plus) – preferred.

Knowledge, Skills, Abilities, and Competencies

• Exceptional verbal and written communication skills for interacting with internal teams, leaders, external contractors, and customers.
• Strong analytical and decision‑making abilities to evaluate complex problems, identify solutions, and select the best course of action.
• Financial acumen, including budgeting, financial analysis, and invoicing.
• Ability to prioritize work based on business and customer demands.
• Capability to work effectively at all organizational levels and engage in C‑level discussions.
• Skill in articulating technical concepts to non‑technical audiences.
• Experience leading and contributing to customer‑requested business reviews and audits.
• Understanding of electrical and mechanical systems and ability to train others on these topics.
• Proficiency in reading and interpreting complex drawings, system schematics, and documentation.

Benefits

• Bonus eligible
• Medical, dental, and vision insurance
• 401(k) with company match
• PTO and paid holidays

Physical Requirements

• Ability to stand, walk, sit, climb, and balance.
• Ability to stoop, kneel, crouch, and crawl using both arms and legs.
• Ability to reach with both hands and arms.
• Ability to grasp, push, and pull objects.
• Ability to smell, talk, and hear.
• Ability to use hands and arms to reach, handle, feel, and type.
• Ability to see at close and distance ranges and correctly distinguish color.
• Ability to work both inside and outside.