Critical Facilities Manager

Responsibilities

• Manage the complete physical asset of the operation and maintenance of the critical and noncritical data center infrastructure equipment and systems.
• Build a staff of qualified technicians and assistant managers with the necessary skill sets to deliver total availability (100% uptime) to customers.
• Manage power and cooling capacity and monitor environmental conditions within the data halls.
• Resolve all electrical, mechanical, and fire protection system issues in the data center while minimizing risks and business impacts; communicate problems to management and customers promptly.
• Manage the customer relationship and act as the single point-of-contact for all facility-related issues, including, but not limited to, schedules, new business, projects, budgets, expansion, and staffing.
• Manage the onboarding of the new site by working closely with the construction and operations teams to ensure a seamless transition from construction to operations, with a goal of 100% compliance with all standards, policies, and lease expectations.
• Manage day-to-day facilities support staff, including coaching and development programs.
• Oversee the development and accuracy of site-level operating procedures and other documentation.
• Manage oversight from preventive maintenance inspections and guide how to address issues.
• Determine actionable items to address quality control review results.
• Implement and develop standards for using the Computerized Maintenance Management System (CMMS) to manage all planned and unplanned data center work.
• Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, control system access, and user credentials.
• Customize planned maintenance procedures and schedules to follow best practices and OEM recommendations.
• Make space and power recommendations to the customer and manage power and cooling capacity and environmental conditions within the data halls.
• Responsible for working with the director to identify, document, and implement new policies and procedures as needed.
• Enforce strict adherence to Customer SLA parameters and Change Control activities; review and approve all system changes (set-points, thresholds, alarm-points, etc.) which could impact customer operations.
• Work closely with HR to identify, evaluate, and hire new employees; ensure new employees are onboarded promptly.
• Identify, vet, and approve all subcontractors who will perform work on-site.
• Develop PM contract scopes of work, negotiate contract terms and conditions, and ensure contract terms are fulfilled.
• Foster open, respectful, and professional communication directly within the team as well as with co-workers/ teammates and leaders across the organization.

Qualifications

• Bachelor’s Degree in a relevant field of study, technical school with an emphasis on mission-critical operations or high-performance manufacturing, related military operations, or equivalent experience is required.
• 5+ years’ experience in mission-critical environments is required.
• 3+ years’ direct management of non-exempt shift-based employees, required.
• Must have a valid driver's license.
• Exceptional verbal and written communication skills required for interacting with internal employees and leaders, and external contractors and customers.
• Exceptional analytical and decision-making skills are required for understanding and evaluating complex problems, including analyzing a situation, identifying solutions, and selecting the best solution.
• Financial acumen, including the ability to create and understand budgets, financial analysis, and invoicing.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to operate effectively in high-pressure, mission-critical environments.
• Ability to read and understand complex drawings, systems, and other documentation.