Crisis Supervisor - CCRP

About the Role

The Mobile Crisis Supervisor oversees the delivery of services in the Mobile Crisis Program, ensuring adherence to all program guidelines. This role manages the daytime crisis response system, including referral intake and client emergencies.

Responsibilities

• Manages the daytime crisis response system, including referral intake and client emergencies.
• Reviews intake information of clients referred for services and determines referral acceptance and case assignment.
• Oversees case responsibilities and provides guidance in case-planning.
• Provides weekly supervision to professional and para-professional staff on therapeutic approaches with clients and offers administrative case support.
• Reviews all written documents created by staff.
• Reviews funding source policies and procedures, updates procedures according to state requirements, and trains staff on implementation.
• Ensures consistency in case files, including reviewing that documentation is filed accordingly.
• Ensures staff handles unusual incidents promptly and effectively.
• Completes various outcome reports as required.
• Participates in required meetings and trainings with the funding source.
• Provides staff with training, education, ongoing supervision, and support.
• Engages staff in professional development.
• Monitors program expenditures to ensure compliance with budgetary constraints.
• Ensures adherence to contractual obligations with the funding source.
• Ensures billing accuracy and timeliness; completes billing procedures for private contracts when necessary.
• Handles client, staff, caretaker, and/or collateral complaints and grievances.
• Conducts regular unit/team meetings with staff.
• Participates in various collateral and community groups to promote agency programs and presence within the community.
• Participates in public speaking engagements to promote agency programs and services.
• Participates in agency management meetings and work groups.
• Assists CQRI in developing agency documentation to enhance programming and meet funding source requirements.
• Works to ensure quality of service and achievement of program outcome goals.
• Provides direct service to children and families in the absence of assigned staff.
• Manages case assignments to ensure equal distribution and maintain appropriate staff-to-client ratios.
• Ensures adequate client contact is maintained in accordance with program guidelines and minimum required contact hours.
• Ensures staff closely monitors child and client safety and responds appropriately to risks.
• Completes and submits performance appraisals in a timely manner.
• Maintains a positive organizational culture.
• Oversees interns.
• Performs duties independently.

Requirements

• Master's degree in Human Services or related field; license preferred (e.g., LCPC, LCSW, LSOE).
• 2 years of related experience in leadership.
• Valid driver’s license and acceptable driving record.
• OHU-required levels of auto insurance coverage.

Skills

• Proficient computer skills in a Microsoft Suite environment; adaptive skills to expand software applications as needed.
• Highly organized, flexible, and able to handle multiple priorities/projects with tight deadlines.
• Ability to function well in a team environment.
• Strong project management, analytical, and presentation skills.
• Resourceful in researching issues and developing solutions with minimal supervision.
• Excellent interpersonal and effective communication skills (verbal, written, active listening).
• Demonstrated ability to build professional relationships.
• Strong problem-solving techniques.
• Ability to exercise discretion and ensure confidentiality.

Benefits

• Tuition assistance up to $2,500 per fiscal year.
• Up to 4 weeks paid vacation days, up to 6 paid personal days, 1 paid mental health day, and up to 5 paid sick days annually.
• Medical, dental, and vision insurance.
• 403(b) retirement plan, flexible spending accounts, health savings account, dependent care, commuter, and transit benefits.
• Agency-paid life and accidental death & dismemberment (ADD) insurance up to $50K based on salary.
• Agency-paid short-term disability and long-term disability after 1 year of employment.
• Voluntary supplemental life & ADD, critical illness, accident, and hospital insurance for employee, spouse, and child(ren).
• Voluntary legal plans and pet insurance.
• Employee Assistance Program with 6 free counseling sessions.
• Career ladders, professional development, and promotion opportunities.
• Free LCSW and LCPC supervision hours available in some locations.