Crisis Coordinator (supervisor)

Elevate’s Crisis Coordinator supervises the Mobile Crisis, Walk-In Crisis Services, and Co-responder Program in Sheboygan County, working closely with the Crisis Services Program Manager, local law enforcement, and county health agencies as part of the crisis leadership team.

Responsibilities

• Provide day-to-day supervision, coaching, and support to crisis staff, including mobile crisis and co-responder team members
• Oversee daily program operations to ensure consistent, high-quality service delivery
• Manage staff scheduling, payroll, and time-off approvals to ensure adequate coverage across all shifts
• Participate in on-call rotation and provide leadership support during high-risk or complex situations
• Support staff in the field as needed, including responding to crisis situations and providing guidance on assessments and interventions
• Ensure compliance with WI Chapter 34 standards, agency policies, and county requirements
• Support onboarding, training, and ongoing staff development to ensure staff meet credentialing and best-practice standards
• Conduct quality assurance reviews to ensure timely, accurate documentation and data collection
• Monitor program data including response times, service utilization, and outcomes
• Assist in evaluating program effectiveness and implementing improvements
• Support the development and implementation of policies and procedures for daily operations
• Maintain program resources, including ordering supplies and ensuring operational readiness
• Facilitate team meetings, case consultations, and staff communication to promote alignment and consistency
• Collaborate with law enforcement through briefings, debriefings, ride-alongs, and proactive communication
• Build and maintain strong relationships with community partners to improve coordination and service delivery
• Support client needs as appropriate, including involvement in complex or high-risk cases
• Collaborate with community programs (e.g., Calm Harbor) to ensure continuity of care
• Identify opportunities for program growth, system improvement, and community engagement
• Complete administrative tasks including documentation oversight, follow-up tracking, and reporting requirements
• Cultivate and maintain relationships with community partners and stakeholders
• Identify public policy or system-level opportunities to improve crisis response services
• Support outreach, training, and public speaking engagements as needed

Requirements

• Bachelor’s Degree in Human Services or a related field required; Master’s Degree in Social Work, Counseling, Psychology, or related field preferred
• Minimum of 1 year experience in crisis services, mental health, or substance use services preferred
• 1–2 years of supervisory or leadership experience preferred, but willing to train
• Experience in crisis intervention or crisis service delivery strongly preferred
• Demonstrated ability to support, coach, and guide staff in a fast-paced environment
• Strong decision-making skills in high-pressure or complex situations
• Experience collaborating with law enforcement and community partners preferred
• Proficient in technology, data tracking, and program evaluation systems
• Ability to manage multiple priorities and projects with measurable outcomes
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Demonstrated integrity, professionalism, and commitment to Elevate’s mission
• Experience with public speaking, presentations, or community outreach preferred
• Participation in on-call rotation required
• Valid driver’s license and ability to travel within the county
• Successful completion of reference, background, driver’s license checks, and drug screening
• Commitment to trauma-informed, person-centered care and the least restrictive level of intervention
• Respect, dignity, and confidentiality for all individuals served

Pay

$23–$29/hour

Schedule

Full-time, 1 PM–9 PM with every other weekend

Benefits

• Comprehensive benefits package (medical, dental, vision) for positions of 30+ hours per week
• Holiday, vacation, sick, and personal time
• Health Savings Account and Flexible Spending Account
• Dependent Care
• Simple IRA and Roth with matching contribution up to 3%
• EAP
• Tuition reimbursement