Crisis Hotline Clinical Supervisor

Job Overview

Northwest Human Services is seeking a qualified Crisis Hotline Clinical Supervisor to lead and support the professionals answering the 988 Suicide & Crisis Lifeline and Crisis & Information Hotline.

Key Responsibilities

• Provide performance oversight and evaluation to crises intervention staff members.
• Be accessible to 24/7 staff and provide case-specific consultation on callers presenting with complex issues/concerns, high risk for suicide, public safety risk, repeat callers, and other mental health challenges.
• Develop, support, and implement the training curriculum, training schedules, and monitoring and evaluation plan for cultivating staff knowledge and skillsets.
• Implement ongoing supervision schedules based on positions, shifts, and duties.
• Maintain documentation on all clinical or skill development plans created during case consultations and/or clinical supervision sessions.
• Assist the Manager with planning, organizing, and implementing monthly staff trainings, as well as conduct annual testing of staff competency, knowledge of standard operating procedures, and accrediting agency standards of care.

Qualifications

• Master of Arts (MA), Master of Science (MS), or Doctor of Philosophy (PhD) in psychology, social work, or a behavioral science field.
• Must meet the Qualified Mental Health Professional (QMHP) standards as outlined in OAR 309-019-0125.
• 2 years or more of experience in a clinical setting providing mental health care, and/or crisis intervention.
• Possess knowledge and experience with suicide assessment and intervention.

Prior Experience

• Prior experience providing crisis intervention over the phone or in a professional setting preferred.
• Experience providing clinical supervision of employees and interns preferred.
• Education and knowledge of organizational behavior and program development preferred.

Benefits

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 1/2 Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Summary of Benefits

Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry. The benefits package includes healthcare insurance plans, group life, a 403(b) retirement plan, flex spending account, paid time off, paid holidays, continuing education and training benefits, and an employee healthy living program.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.