Clinical Supervisor - Crisis Response Services

About the role

As a Clinical Supervisor, you’ll lead and support frontline crisis responders who provide compassionate, life-saving support to individuals in their most vulnerable moments. This is a hands-on leadership role for a licensed (or license-eligible) mental health professional who thrives in fast-paced environments and is driven by impact, mentorship, and service.

Responsibilities

• Supervise, coach, and support crisis line staff and volunteers
• Provide clinical guidance and mentorship during real-time crisis situations
• Support daily operations in a 24/7 crisis contact center
• Train staff on best practices, policies, and crisis intervention techniques
• Monitor call and performance trends to ensure quality and consistency
• Partner with internal leaders and external behavioral health providers
• Serve as a trusted clinical resource for staff at all experience levels

Requirements

• Master’s degree in Counseling, Social Work, Psychology, or a related field
• Qualified as a Mental Health Professional under Washington State standards (active or license-eligible)
• Licensure (or associate licensure) in counseling or social work
• Experience supporting individuals in crisis
• Strong communication, documentation, and computer skills
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Qualifications

• Preferred: Experience with crisis lines, helplines, or phone-based assessments
• Preferred: Training or facilitation experience
• Preferred: Background in call center or multidisciplinary environments

Skills

• Effective communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite

Benefits

Crisis Connections offers comprehensive medical, dental, and vision coverage, generous paid time off and paid holidays, retirement and transit benefits, and ongoing training and professional development. The organization is also committed to equity and belonging in a mission-driven, inclusive workplace.

Pay

$86,000–$94,000 annually

Schedule

Multiple shifts available (Days or Swing)

Location

Seattle (Belltown Area)