Crisis Center Administrative Assistant - PT 1st Shift (26-101)

About the role

The Crisis Center Administrative Assistant supports a multidisciplinary team providing administrative and staff support to the Behavioral Health Crisis Center. Services include assessment, intervention, and treatment coordination for adults experiencing mental health or substance use crises.

Responsibilities

• Handle incoming calls and triage clients to appropriate services
• Prepare intake paperwork and maintain client records
• Coordinate appointments and referrals with healthcare providers
• Manage daily operations including scheduling, inventory management, and budgeting
• Assist with training and orientation of new staff members
• Support the Crisis Stabilization Unit (CSU) in providing crisis intervention services
• Communicate with clients, families, and other stakeholders to ensure continuity of care

Requirements

• High school diploma or equivalent
• Two years of experience providing clerical or administrative support, and/or customer service
• Proficiency in Microsoft Word, Excel, and Outlook
• Type 45 words per minute, accurately and consistently
• Possession of a valid driver's license and access to reliable transportation for job related use
• Lived experiences with mental illness/developmental disabilities/substance use disorders valued
• Excellent communication skills, both verbal and written

Qualifications

• High school diploma or equivalent
• Two years of experience providing clerical or administrative support, and/or customer service
• Proficiency in Microsoft Word, Excel, and Outlook
• Type 45 words per minute, accurately and consistently
• Possession of a valid driver's license and access to reliable transportation for job related use
• Lived experiences with mental illness/developmental disabilities/substance use disorders valued
• Excellent communication skills, both verbal and written

Skills

• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Effective communication and interpersonal skills
• Knowledge of mental health and substance use disorders

Benefits

• 10% premium pay
• $2 shift differential when working Saturday and Sunday

Pay

$17.24 - $22.86 per hour, depending on experience and qualifications. Final job offer is based on internal equity, skills, education, experience, and credentials.

Schedule

Part-time, 30 hours a week, working Friday, Saturday, and Sunday from 7:00am to 5:00pm. In-person at 260 Jefferson Ave SE, Grand Rapids, Michigan 49503.

Contact Information

To apply, please contact the Human Resources Department at 616 336-3909 or jobs@network180.org. Network180 is an Equal Opportunity Employer.