Crisis Intervention Specialist, 1st shift

Responsibilities

• Identify and triage vulnerable individuals experiencing mental health, substance abuse and/or traumatic crises to available services.
• Collect client demographic information and obtain appropriate releases of information.
• Cookordination with campus partners to facilitate entry into shelter and other campus services.
• Utilize diversion strategies to determine if other resources, outside of shelter, will work for the client.
• Conduct vulnerability assessments (VI-SPDAT).
• Provide services in a manner congruent with harm reduction theory, progressive engagement, low-barrier eligibility, trauma-informed care, and national best practices.
• Foster healthy and productive relationships with community collaborators including mental health providers, housing providers, and social service agencies.
• Document client interactions in the HMIS system.
• Create and print campus Identification cards for clients.
• Engages Clients using best practices, including motivational interviewing, conflict resolution, and crisis de-escalation.
• Maintain adherence to the Keys To Change and campus policies.
• Attends yearly updates for any specific training established for their department or specific to their position.
• Adheres to policies regarding working hours, break periods, and proper use of the payroll and benefits system.
• Oversee the waiting area, assuring all clients are signed in and assuring all clients are treated in a trauma-informed way.
• Additional duties as assigned.

Qualifications

• Must be age 21 or older.
• Superior written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying integrity and sound judgment.
• Mobility sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds to lift office supplies and equipment.
• Bachelor’s degree in human services or related field; or equivalent combination of education and relevant employment experience is a plus.
• Minimum of 2 years’ experience providing homeless services or mental health services.
• A healthy knowledge of the Regional Behavioral Health Authority (MMIC) and its systems, local healthcare resources, and the ability to work with individuals with diverse needs.
• Effectively communicate with clients from diverse backgrounds.
• Be able to model effective engagement strategies.
• Maintain productive relationships with colleagues and partner agencies.
• Critical Thinking and Problem-Solving Skills.
• Awareness and Sensitivity to cultural diversity and alternative lifestyles is essential.

Benefits

• Keys to Change is an Equal Opportunity Employer.
• Offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only).
• Paid Time Off.
• 403b.
• 8 Paid Holidays.
• Flexible schedule.