Crisis Center Specialist 2nd shift

Application deadline: 2026-12-31

About the role

Provides direct services to the residents of the Crisis Center as directed by the Crisis Center Supervisor or other professional staff. Serves as a phone counselor and information and referral specialist for the Crisis Intervention/Helpline service.

Responsibilities

• Monitors mental health and physical health symptoms and changes. Reports any changes to Crisis Center Case Managers, Supervisors, and Providers.
• Monitors withdrawal symptoms if necessary.
• Assists with medication management, which includes creating MARs and reporting any discrepancies.
• Operates Crisis Intervention/Helpline service, answers calls and provides assistance to callers experiencing various levels of crisis, from imminent suicide to routine requests for information.
• Observes and records behavior of the residents including progress on goals identified in their individual plans.
• Follows observation instructions for suicide precautions.
• Interacts with residents to assist with mental health stabilization.
• Assists the Resident Counselor or Resident Program Counselor in facilitating group meetings and assists in the provision of educational sessions.
• Assists residents in constructive use of leisure time.
• Performs duties related to the overall maintenance of the facility, including housekeeping, meal planning, grocery shopping, meal preparation, etc. as assigned.
• Transports residents when necessary.
• May provide crisis assessments if qualified and trained.
• Attends staff meetings, in-service training, etc. as needed.
• Addresses and resolves conflict and manages stress in a professional manner, including actively engaging in professional and personal activities which help mitigate the impact of secondary traumatic stress.
• Performs other related duties as may be assigned.

Knowledge and/or interest in Trauma Informed Care principles and practices, and a strong commitment to fostering a positive, healthy work culture.

Requirements

• A high school education with some post high school training or experience (paid or volunteer) in the mental health or alcohol or other drug abuse field.
• Preference given to individuals who have a Bachelor’s degree or higher from an accredited institution of higher learning, preferably in social work, psychology, or a related field; or have completed a recognized alcohol and other drug abuse counselor training program.
• Must have a driver’s license and the ability to move freely in the community.
• The physical and emotional capacity to adjust to problems involved in the care and supervision of persons having a mental illness, alcohol and other drug abuse problems, or experiencing significant crisis.
• Must be able to complete annual education requirements.
• Strong written and verbal communication skills including listening skills.
• Computer skills including familiarity with Microsoft Office applications and ability to learn and use clinical record software.
• Working knowledge and understanding of Trauma Informed Care preferred.
• Ability to effectively address and resolve conflict and to manage stress in a professional manner.

Physical Requirements

• Ability to perform most work from a sedentary position.
• Ability to function in situations encountered in a normal office setting.
• Ability to use standard office equipment including telephone, computer, printer, photocopier, and scanner.
• Ability to travel to other County departments and locations.

Pay

$21.23 – $23.59 per hour

Schedule

• Full-time, 40 hours per week
• 3pm-11pm
• Week 1: Thursday-Friday; Monday-Wednesday
• Week 2: Thursday; Saturday-Sunday; Tuesday-Wednesday