Crisis Counselor, 2nd Shift (Full Time)

Location: Crisis Prevention Center, 3536 52nd Street, Kenosha, WI 53144. Division/Department: Crisis and Stabilization Services. Reports To: Crisis Program Manager. Type of Position: Full-time (Exempt).

About the role

The Crisis Counselor provides walk-in, telephone and mobile interventions to individuals experiencing a mental health emergency. This position also provides the client linkage and follow-up to community resources.

Responsibilities

• Respond in timely manner to caller; prioritize calls as necessary
• Determine need for phone or on-site intervention and respond accordingly
• Perform assessment and ascertain elements of crisis and degree of danger/urgency involved; obtain assistance as needed
• Defuse immediate crisis reactions; collaborate with involved parties to develop safety plan, advocate as needed and facilitate outcome
• Provide supportive listening, feedback, information and referral
• Respond to local detention facilities for suicide assessment of targeted inmates
• Refer/provide authorization for county-funded services as appropriate
• Consult with ER staff when voluntary placements need to be funded by Kenosha County
• Assess/provide emergency psychiatric inpatient hospital authorization when deemed appropriate
• Assist law enforcement in determining the need for involuntary inpatient care
• Present alternatives when suitable i.e., safety planning
• Assess and assist in determining suitable placement for voluntary detox of substance addicted persons
• Assess/refer/admit to KARE Center for crisis stabilization and/or to defer emergency hospital admissions
• May provide facilitating services (such as transportation) as needed
• Respond to crime scenes as requested by Law Enforcement
• Assist police as requested and instructed
• Assist in defusing victims and witnesses
• Provide referrals/immediately needed services
• Create short term safety plans for victims and witnesses involved, facilitate as needed
• Perform individual employee requirements for continuing education and clinical supervision as required for agency state certification
• Maintain accurate record of task completion
• Perform other work as required by the Emergency Mental Health Services Supervisor
• Promptly complete all required documentation for work as described above

Qualifications

• Bachelor's degree required.
• Excellent verbal and written communication skills
• Ability to observe, interpret, assess, and document human behaviors
• Ability to maintain active pace for up to an eight-hour shift
• Professional attitude, strong work ethic, ability to work independently and to maintain solid, personal boundaries
• Upon hire, must complete minimum of 40 hours training
• Ability to effectively communicate, both written and verbally, in the English language
• Must have reliable transportation and valid driver’s license with good driving record
• Must carry own auto insurance with at least 100,000/300,000/100,000 coverage
• Ability to maintain records and document case notes daily
• Ability to give and accept feedback as a part of a team
• Ability to traverse within the workspace and community frequently
• Be willing to learn and work with the treatment philosophies
• Bilingual in Spanish a plus

Pay

Pay Range: $21.20 to $23.32 per hour.

Schedule

Schedule: 40 hours per week or as demanded by the position (In‑Person).