Criminal Justice Coordinator (Re-Entry Services)

Salary Range: $22.79 to $34.17 per hour. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level, and internal equity.

About the Role

This position within Re-Entry Services provides case management services for people assigned to specific criminal justice programs. Under minimal supervision, the role is responsible for executing daily activities for an assigned program or special interest group. The position will be located at 715 E 4th St, Charlotte, NC 28202.

Criminal Justice Services (CJS) is responsible for promoting improvements in the criminal justice system through interagency cooperation, coordination, and planning. Mecklenburg County Re-Entry Services facilitates seamless transition of participants back into the community, while promoting employment stability, service engagement, and continuing education. Services include comprehensive case management focused on employability and voluntary participation from clients.

Responsibilities

• Develop relationships with community-based resources
• Manage CJS transitional housing program
• Assist program manager in assessing basic resources for Re-Entry clients
• Monitor individuals’ progress on a regular basis via office visits or phone contact
• Work with CJS Case Managers to assist in resolving problems related to housing, mental health, and substance issues
• Provide customer service and answer inquiries from the public, user agencies, and criminal justice members
• Screen clients for program consideration and provide guidance and decision-making for staff reviewing records and identifying justice-involved candidates for program participation
• Maintain complete records and ensure current information on detainees is entered into the records management system
• Complete administrative and general office tasks and perform necessary data entry of case events
• Conduct communication with participants including maintaining updated lists and contact information and responding to, and directing requests for, information
• Compile and maintain statistical reports
• Serve as the staff liaison between member committees and the organization

Requirements

• Minimum four years of criminal justice or related professional experience
• Bachelor’s degree in Psychology, Criminal Justice, or Social Work
• Combination of relevant education and relevant experience accepted
• May require a valid North Carolina or South Carolina Driver's License
• May require ability to obtain and maintain a Mecklenburg County Operator's Permit

Preferred Qualifications

• Experience in criminal justice case management
• Experience working with justice-involved individuals within workforce development
• Experience working with justice-involved individuals within transitional housing programs

Skills

• Knowledge of local and state computer applications: CRM and NC DAC
• Attention to detail
• Familiarity with criminal justice terminology
• Ability to convey information effectively
• Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Proficient in various computer applications including Microsoft Office Suite

Abilities

• Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action consistent with available facts, constraints, and probable consequences

Work Environment

Works in an office setting with moderate noise.