Criminal Justice Case Manager (Pretrial Services)

This role is on-site Monday-Friday; telework is not available.

About the role

Criminal Justice Services (CJS) is responsible for promoting improvements in the criminal justice system through interagency cooperation, coordination, and planning. The Pretrial Case Manager supervises individuals released from custody while awaiting trial, promoting court appearance, supporting public safety, and helping individuals comply with court-ordered conditions by providing supervision, monitoring, referrals, and case management services using the least restrictive approach necessary.

This position, under general supervision, may be responsible for providing offenders with the skills necessary to function in the community and not become repeat offenders through participation in treatment planning and the creation and implementation of a unified case/service plan. May be responsible for pretrial work with accused defendants awaiting case disposition, providing direction about where to receive needed services from community resources. The position will be located at 715 E 4th St, Charlotte, NC 28202 and follows standard business hours.

Responsibilities

• Meet with social service/criminal justice involved individuals on a regular basis to monitor, case plan, collect urine analysis, crisis management, complete risk needs assessments and SA/MH assessments.
• Interview and screen individuals referred; review mental health and/or substance abuse history; conduct case consultations with applicable individuals, coordinate discharge planning with team partners.
• Evaluate individual's immediate circumstances, including environmental situations and availability of services/support.
• Facilitate assigned courts by serving as a liaison between the court and treatment providers.
• Manage housing program for pretrial individuals.
• Document and maintain client records; enter and maintain progress notes in computerized chart and conduct chart reviews to ensure documentation meets best-practice standards; review cases with supervisor to ensure compliance.
• Prepare a variety of reports and documents related to the individual's services, progress, and/or other related issues/concerns.
• Monitor individual's progress on a regular basis via office visits, phone contact, or care team meetings.
• Assist individuals in resolving problems related to treatment or rehabilitation issues and various living problems in home, work, or social environments; provide support as individuals cope with negative consequences of specific mental health and substance use issues.
• Develop case/service plan in concert with individual and partnering agencies.
• Monitor housing placement for suitability and livability and report issues to provider and Program Manager.
• Assess clients referred for ability to contribute to housing and determine financial plan; report client status and/or violations to Program Manager.
• Serve as a resource for internal and external providers.
• Serve as a representative of Criminal Justice Services in court, various meetings, workshops, and trainings.
• Work as part of an interdisciplinary team to foster inter-agency collaborations and research additional services or programs available to individuals served.

Requirements

• Minimum two years of directly related experience in case management and/or experience working directly with felony and chronic misdemeanor offenders.
• Bachelor’s degree in criminal justice, public administration, social work, or related field. Combination of relevant education and relevant experience accepted.
• Valid North Carolina or South Carolina Driver's License with County Driving Privileges; annual Motor Vehicle Record (MVR) check required.

Preferred Qualifications

• Case Management experience.
• Prior experience working with justice-involved individuals.
• Pretrial Services experience.

Skills

• Knowledge of best practices models for treatment of substance use and mental health disorders and/or re-entry programming; person-centered/goal-oriented planning, recovery model, motivational interviewing, and problem-solving techniques.
• Crisis intervention and conflict resolution.
• Federal, State, and local resources for treatment and services.
• Consumer’s rights and consumer choice.
• The court system.
• Provision of culturally relevant services in a wide variety of settings.
• Working with individuals with substance use disorders and/or psychiatric disorders and effective intervention techniques.
• Accessing community resources and developing a network with other providers.
• Developing case plans.
• Coordinating professional and support services in various programs.
• Assessing individual needs, concerns, priorities, and progress.
• Building relationships: Identify opportunity and take action to build strategic relationships between areas, departments, or organizations to achieve business goals.
• Inspiring others: Using interpersonal styles and methods to inspire and guide individuals toward higher levels of performance; verbally communicate information and ideas in a manner that engages others and helps them understand and retain the message.
• Facilitating change: Encourage others to seek opportunities for different and innovative approaches to address problems; facilitate implementation and acceptance of change within the workplace.
• Managing conflict: Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Motivational fit: The extent to which activities and responsibilities available in the job and the organization’s mode of operation and values provide personal satisfaction.
• Technical skill: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
• Case management: Having the knowledge and skills to link, coordinate, and monitor support services.
• Proficient in various computer applications including Microsoft Office Suite.

Pay

Salary Range: $20.71 to $31.07 per hour. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level, and internal equity.

Work Environment

Works in an office setting with moderate noise. This classification has been identified as having a role in the development of ADA-compliant technologies, and the incumbent agrees to follow County policies to meet these obligations.