Criminal Justice Case Manager

Position Summary/Job Purpose

The Criminal Justice Case Manager is responsible for the successful implementation of the Texas Correctional Office for Offenders with Medical and Mental Impairments (TCOOMMI) program. This position coordinates with and maintains positive relationships with local law enforcement, the judiciary, and family members or offenders with serious mental illness to ensure the implementation of successful Jail Diversion program. The Criminal Justice Case Manager provides case management to clients in the TCOOMMI program, including coordination of services and monitoring of mental health treatment needs of individuals who are on probation or parole.

Essential Duties and Responsibilities

• Serve as a member of the treatment team, coordinating and providing services as needed.
• Maintain compliance with all rules of TCOOMMI.
• Provide initial screening to determine priority population by conducting an intake interview and appropriate assessment to gather required information within required timeframes.
• Complete crisis screening to determine level of risk.
• Complete referrals to internal/external resources as needed.
• Develop person-centered recovery plans based on patient needs and preferences.
• Provide required monthly face-to-face hours of direct service.
• Monitor patient requirements within TRR model to ensure required services are offered and provided per UM guidelines and HHSC performance contract.
• Utilize a variety of skills training in conjunction with IMR and may utilize the following intervention strategies: instruction, positive feedback, repetition, role play, behavioral reversal, in-vivo practice and coaching.
• Maintain assigned caseload of individuals with mental illness.
• Cookordinate services to designated caseload.
• Enter accurate and appropriate documentation of services within timeframe required.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance.
• Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions and interactions using a trauma-informed approach.
• Display professionalism when representing PermiaCare and the program in the community.
• Maintain compliance with legal requirements and company policies and procedures.
• Complete all training as assigned prior to due date.

Marginal Duties and Responsibilities

• Fill in for other MH staff as needed.
• Provide translation, if applicable.
• Participate in team meetings or staffings.
• Participate in community activities and/or attend community meetings as needed.
• Participate in workgroups and committees as assigned.

Knowledge, Skills, Abilities and Competencies

• Advanced knowledge of mental illness and treatment.
• Knowledge of HIPAA and ability to protect confidentiality.
• Effective multi-tasking skills.
• Good organizational skills.
• Welcoming, positive behavior.
• Ability to express self clearly and effectively, orally and in writing.
• Effective time management skills.
• Exceptional customer service skills, including positive attitude.
• Cultural sensitivity.
• Dependable attendance and punctuality.
• Knowledge of trauma-informed theories, principles and practices.
• Flexibility and adaptability to different work environments.
• Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
• Reading and comprehending.
• Reasoning and analyzing.
• Ability to coordinate with various inter-agency personnel.
• Ability to fulfill PMAB and CPR/First Aid requirements.
• Ability to work independently.
• Good interpersonal skills, including ability to build rapport with individuals including co-workers.
• Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
• Ability to acquire and utilize new skills as the job requires.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.
• Ability to maintain highly confidential information.
• Ability to remain calm in stressful situations.
• Ability to plan and schedule work and implement directives without constant supervision.
• Model professionalism by appropriate dress, language, ethics and work habits.
• Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served.

Physical Requirements

• Light Lifting, under 15 lbs
• Light Carrying, under 15 lbs
• Walking
• Standing
• Sitting
• Operating office equipment
• Operating motor vehicle
• Ability to see
• Hearing (with aid)
• Ability to write
• Ability to count
• Ability to read
• Ability to tell time

Worksite Conditions

• Travel
• Inside
• Working closely with others
• Working alone

ADA Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO Statement

PermiaCare is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.