Criminal Information Technician II- Support Services

Full-time, in-office position located at 4315 S 2700 W, Taylorsville, Utah, 84129.

About the Role

The Support Services section of the Bureau of Criminal Identification (BCI) provides advanced-level customer service support. This role involves a variety of administrative and customer-facing tasks to ensure smooth operations within the division.

Responsibilities

• Serve as the BCI Receptionist, answering the main phone line and assisting walk-in and telephone customers with requests.
• Manage mail room duties, including opening, sorting, and distributing mail in a timely manner.
• Receipt incoming payments and applications.
• Process criminal history applications and research information in UCJIS (Utah Criminal Justice Information System) and criminal history databases.
• Review documents for accuracy and completeness.
• Precisely sort and track incoming and outgoing letters and packages while maintaining confidentiality.
• Maintain a clean and orderly mailroom.
• Handle time-sensitive correspondence punctually and consistently.
• Lift bins, handle heavy boxes, and stand for extended periods as needed.
• Resolve issues related to lost or misdirected mail quickly and efficiently.

Requirements

• Clear verbal tone and ability to communicate information and ideas clearly and concisely.
• Warm, polite, and helpful attitude as the primary phone contact for the bureau.
• Ability to remain calm and professional when handling difficult customers.
• Strong attention to detail for reviewing documents for accuracy and completeness.
• Ability to maintain confidentiality and follow written and/or oral instructions.
• Punctuality and consistency in handling time-sensitive tasks.
• Physical ability to lift bins, handle heavy boxes, and stand for semi-long periods.
• Quick problem-solving skills to address issues like lost or misdirected mail.

Qualifications

• Must pass a comprehensive Level II Criminal History background check.
• Successful completion of the probationary and training period.

Benefits

• Job Stability: Employment within a well-established organization.
• Career Growth: Opportunities for skill development and leadership within a large organization.
• Meaningful Work: Contribute to important services that benefit the community and support organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.
• Work/Life Balance: A culture that prioritizes balance and well-being.

Pay

$20.49 - $ hourly wage.