Crew Member

About the role

The Crew Member at Spotless Brands plays a vital role in delivering a joyful, safe, and high-quality car wash experience to every customer. This hands-on, versatile role requires flexibility and a team-first mindset. Crew Members are responsible for operating wash equipment, prepping vehicles, maintaining a clean and safe environment, and at times supporting customer-facing sales and service needs.

Responsibilities

• Safely and effectively operate car wash equipment including front wash, back wash, and vacuum
• Greet and engage customers with enthusiasm; support membership sales and product upsell in the absence of a Customer Service Advisor (CSA), ensuring consistent customer experience
• Guide vehicles safely into and out of the tunnel, ensuring proper alignment and wash readiness
• Perform vehicle inspections prior to entry to identify visible damage and prevent claims
• Prep vehicles by removing trash, vacuuming interiors, and wiping surfaces to enhance tunnel performance
• Dry, polish, and detail vehicles interior and exterior when applicable, including express and full-service options
• Explain and promote wash packages, memberships, and current promotions as needed
• Rotate between responsibilities (vacuum, tunnel, drying, kiosk) based on business needs and manager direction
• Absorb and perform opening and closing duties, including basic maintenance checks and site organization
• Perform general site cleaning and upkeep, such as sweeping lots, emptying trash, and maintaining cleanliness of equipment and customer areas
• Perform routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
• Perform duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
• Follow all safety standards, operational procedures, and company policies
• Perform other duties as assigned to support the team and site performance

Requirements

• High School Diploma or equivalent preferred, not required
• Must be at least 16 years of age (or older where required by law or safety regulations)
• Valid driver’s license preferred (may be required depending on location and responsibilities)
• Previous experience in customer-facing or outdoor role preferred, not required

Qualifications

• Working knowledge of car wash operations and equipment functionality
• Familiarity with membership programs and wash packages
• Understanding of basic vehicle surfaces and proper cleaning techniques

Skills

• Strong customer service skills with the ability to create joyful, memorable guest experiences
• Effective verbal communication, especially when directing vehicles or addressing guest questions
• Basic sales skills to support membership promotion and upselling when needed
• Organizational and multitasking skills in a high-volume, outdoor work environment

Abilities

• Ability to adapt quickly and shift between tasks based on operational needs
• Ability to work both independently and as part of a team
• Ability to stay alert and safety-focused while working around moving vehicles and machinery
• Ability to follow directions, retain training, and work efficiently with minimal supervision
• Ability to maintain a cheerful outlook and professional demeanor during high-traffic periods
• Ability to work flexible hours, including evenings, weekends, and holidays

Physical Requirements

• Ability to walk, stand, and move, often uneven, moving and/or wet surfaces through site for several hours at a time
• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
• Ability to twist, carry, reach, push, and pull frequently
• Ability to lift and carry 50 pounds without assistance for work-related materials
• Ability to work outdoors and be efficient in all weather conditions
• Ability to work on your feet in a fast-paced, physically active environment
• Ability to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
• Ability to use personal protective equipment (gloves, eyewear, etc.) as required
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise